Report: #950947

Complaint Review: 777Vacations

  • Submitted: Thu, October 04, 2012
  • Updated: Mon, June 30, 2014
  • Reported By: ImJustSayin85 — Mira Loma California United States of America
  • 777Vacations
    4816 Hwy 95, Parker, AZ 85344
    Laguna Beach, California
    United States of America

777Vacations ,,, Brian Bolton, Pia, River Front Home Rental, 4816 Hwy 95, Parker, Arizona 86406 We paid a lot of money for this dump, then were charges extra for a bogus fees ,Cleaning,pet,trash, utilities. This place was disgusting when we got there... I have pictures to prove it! We had to cl Laguna Beach, California

*Consumer Comment: I have been defrauded as well

*Author of original report: Update- no longer

*Author of original report: Contact info

*Consumer Comment: Please Help

Show customers why they should trust your business over your competitors...

We paid almost $3K for this dump of a rental in September, 2012. It was nothing like what the pictures portrayed. There were literally bugs EVERYWHERE...INSIDE the the house, both dead and alive when we got there. I e-mailed the Pia right away to say that we should not have to pay the $150 cleaning fee since we had to start cleaning ASAP. This irritated me because after we put down our deposit and got the actual address of the property, I googled it and found negative reviews on this rental, particularly the cleanliness. After seeing these, I brought it up to Pia to confirm it would be clean, since I was bring my 4-Month old on her first vacation and I would not tolerate the kind of filth described in the reviews. We should have been skeptical that they do not list the address until you put down the deposit, but my husband was so excited about the pictures.

So after we had started cleaning the dump, including the nasty refrigerator and spiderwebbs everywhere, a non-professional looking guy came to our door and said Brian and Pia had sent him to clean after getting my e-mail. [continued below]....
..... He said he had cleaned the night before, but he was tired and might have missed some areas and he wasn't good with detail...yadda yadda yadda... He did clean up some of the dead bugs and spiderwebbs(Not all) and that was about it. Ok, so I was still going to make the best of it, because this was my first vacation in over a year. Well, it was really hard. Here are some other issues, and to tell the truth, there are so many, I may forget some.

1. Dead bugs all over
2. Table inside is broken and there is a sign not to use it (OK?)
3. Refrigerator was disgusting, with old food left in it.
4. Fees we were charged:
Cleaning fee: $150.00
Utilities: $125.00 (Is that a normal charge for a vacation rental)
Dog fee: $125.00(Our dog is cleaner than this place)
Trash fee: $95.00 (They took out of our deposit because we left trash in the cans out front?...Um yeah that is what you instructed us to do)
5. You cannot use entire lower deck due to bug infestation, good luck using pool table.
6. Their "dock" is not a dock, might as well be a floating slab of wood.
7.On upper deck, umbrellas are all broken. They don't properly fit into table. We tried to use one with table due to lack of other shade and as soon as a gust of wind came, it fell over breaking the glass table. Wanting to do the right thing, I offered to cover the cost of new glass right away. They took $216 out of our deposit.  (There is no shade from the sun)
8. All I asked for was a receipt for the extra charges taken out of our deposit, since we were paying for them (The $95 trash fee and the $216 glass table top). My e-mails have been ignored. 
9. Very unprofessional people. When I had concerns about the cleanliness after giving our deposit, Brian called me and basically said only stupid people read these reviews and only people that have never been to the river have complaints because of the few bugs outside. He is definitely a bully.
10. I have been going to the river for over 25 years, and this was definitely the filthiest place I have stayed.

Also, I am not exaggerating about any of these issues. I have pictures of the place when we got there. I was horrified!

Thanks 777Vacations, for ruining our family vacation and ripping us off!!! Hopefully, you are reading this before putting a deposit down.

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This report was posted on Ripoff Report on 10/04/2012 03:57 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

I have been defrauded as well

AUTHOR: Victim 1 - ()

I rented this same home back in September on 2011 and have been in smalll claims court with Brian Bolton ever since. I have finally collected the money he held from me for three years (I won the case and he never paid so I had to do everything in my power to find his hidden bank account and levy it). Now that I have collected my money three years later he is trying to sue me for nearly $2,000 in damages when we clearly left this disgusting rental in better condition than when we arrived. Please contact me at and I would be more than willing to help anyone else that has been scammed by Brian or Pia Bolton. He should be in jail for what he is doing to people! 

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#2 Author of original report

Update- no longer

AUTHOR: ImJustSayin85 - ()

The business website is now The other website is disabled, probably because of all the bad reviews. Again, watch out for It is the same rental business.

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#3 Author of original report

Contact info

AUTHOR: ImJustSayin85 - ()

Hi, yes I am willing to help other victims of this horrible business in any way I can. Please let me know how I can contact you.




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#4 Consumer Comment

Please Help

AUTHOR: oakley - ()

I Too Have been ripped off by mr Bolton. I cancelled the check wrote to him for the same reasons as you have .. He is a liar and a scam artist. He went as far as contacting the da's office and filed a false police report stating i attempted to defraud him and his family . Not only was the place discusting , He also double booked and when i arrived in parker az . there was nowhere for us to stay until the next day . But according to the contract i signed he claimed his staff did a throgh  walk through and it was ready for me and my guests . The place was nothing as advertised in photos and the sheets were not changed , there was trash everywhere.. When Mr bolton filed report he cropped out the emails and falsified stories .. If you are reading this please help me with a statment on how much of a scam artist he and his wife are and share your story with my attorney.. When this charade is finished . I will be filing a hefty civil suit , a class action would be great . And i have a real good attorney , So we can all get our money back..please contact me . Thank you


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