A J Perri Destroyed my back up generator system Tinton Falls New Jersey

About 3 years ago, AJPerri bought out the company that installed & maintained our homes 20kw back up generator system with us paying them an annual fee of 315.00 to maintain it, change the oil, air & oil filters, tune up, etc. In the past 3 years, each time our power has gone out, our back up generator has failed to operate and each time, it turned out that the servicing had been handled wrong. Each time, they apologized and promised to take steps to immediatey correct the problems caused by their service tech. Each time, they ended up sending out a 2nd service tech to correct the problems caused by their first tech. And then about 3 weeks ago, our power went out again and again our generator failed to operate. Turns out that when the service tech last serviced the generator in 2016, he failed to properly install the spark plugs in the engine causing one of the spark plugs to come free from the engine. Turns out that in addition to failing to properly service the generator in 2016 and despite us having renewed the service contract, they "forgot" to contact us to schedule this years servicing of the generator. When the generator failed to start, AJPerri sent out its tech, who attempted to suggest that he did nothing wrong and that the problem was that the mother board was "old", causing the generator to not start. He then tried to get us to pay 900.00 for a new mother board. Yet, he could not explian what happened to the intake hose connection ( missing) and why the casing was melted. In the end, it then sent a senior tech out, who acknowledged that the mother board was not old and that it was no longer working bacause the unit had overheated because of the service related problems and then proceeded to detail a whole list of otehr problems with the machine as a result of the otehr techs mishanlding of it, including..... this time he overtightened the spark plugs and stripped the threads making it impossible for the 2nd tech to remove them. In the end, we were told that our generator, which is supposed to have a 25 - 30 year life span was rendered inaoperable after 6 years because of the incompentent servicing by AJPerri..... and that is only the beginning of the story as to their efforts to rip us off.

Each time we would call, we would be passed on to another quality assurnace rep or manager with promises taht they will call us back with a solution. Never occurred. In the end, they acknowledged that the machine was no longer capable of being fixed and ultimately acknowledged that the mother board and all of the related parts damaged because the machine overheated and ran in a damaged state. Yet, despite this information, they continually tried to get us to "share" in the cost of the repair work, telling us that they were giving us the parts at "their cost". Yet, their cost for the mother board alone changed 3 times, based on who you spoke with, starting at 900.00, then 700,00 and the ultiamtely 400.00. And here is where the story changes.... After telling us that our generator is no longer operable, they suggested that we have them install a new "identical" generator, which they will give us "at their cost". They told us that their cost for a replacement ( identical unit) was 16,000.00 but they would sell it to us for 8,000.00. Yet, Home Depot & Lowes sells the exact same system for 4250.00 - 4500.00 ( delivered). With delviery and installation ( 3 otehr contracts provided verification), the cost would be 7500.00 or 500.00 less than what they told us was their cost for the unit. 

On every level, they lied to us, attempted to deceive us and destroyed our generator system, which should have lasted 25 - 30 years before needing replacement. 

When I spoke with the general manager, he asked if he took 1,000.00 off the price of what they paid for the machine, if that would make us happy and resolve the issue. Im curious as to how many people would think that his "offer" was fair after what occurred. We spent 12,000.00 for a system designed to last 25 - 30 years and paid for an annual service contract to ensure that it would last and 6 years later, we are told that the machine is inoperable becasue of the incompentence of the service tech and instead of immedaitely offerring to resolve the matter, 3 weeks later, the general manager is simply trying to still see how cheaply he can get them out of this setting. The interesting part to this whole setting is that he never reached out to us until we used the magic words - our plan to sue them for their violation of the NJ Consumer Fraud Laws - which mandates treble damages and counsel fees for their efforts to defraud us.  

Terrible, dishonest and incompetent. Bad combination.