A- Service Specialist Services Specialist Service Specialist ripoff dishonest price gougers fraudulent billing poor customer service unprofessional untrustworthy Ripoff Apple Valley California

Whoa! It's been one year since our unfortunate encounter with this company and it has been brought to my attention once again just how unscrupulous this company and more specific this "Sofia" person is. The rebuttal submitted by Sofia is full of falsehood and deliberate fabrication of the truth.

First of all, "Sofia" cannot possibly regret my dissatisfying experience as she contributed to it greatly. Her customer service was deplorable. She was curt, insincere, and above all dishonest.

Her rebuttal and recount of the happenings regarding this incident are not true. There was an initial service request made, the tech (her husband) arrived four hours late with no call from either him, or his receptionist/wife Sofia, to advise of his being late. After the assessment was made, our authorization was given to repair the machine immediately. This was done on the spot. There was no second call or trip as she mentioned. Also, the events went as I previously stated regarding the discrepancy of the $20 trip charge and the tech "pocketing " the cash before leaving my home.
Next, the receipt I received from the technician does not contain any of the wording that she mentioned. It only mentions the word switch and lists the total as $185.
Lastly, her version of the events surrounding my second repair request is erroneous as well. If one were to reference my initial report, you will see that I was detailed in giving approximate days of calls and communication with their office. Sofia states that "after some time" I called back requesting another repair. This did not occur in the time frame which Sofia would suggest, but rather within 48 hours of the original repair. She then also neglects to address my being given several appointments for this repair request, to which her technician never showed up. When the technician finally showed up, I was issued another estimate to which I declined to accept and the technician left my home without any harsh words being spoken by him or myself.

The "irate" conversation to which Sofia speaks of was another issue. I called the office to speak to the technician in order to get clarification on his second, most recent assessment of my washing machine. Sofia then refused to allow me to speak with him. I mentioned to her the opinions and estimates that I had received from several other repairmen regarding the first repair job that was handled by her company. I indicated that I was told by them that the price for the service was inflated by at least %50. Also, that the repair that was done was unnecessary and not the cause of my problem and that is why I continued to have issues with the machine. She then immediately became defensive, stating that she didn't care what I'd been told, and that we'd paid it, so it was too late to complain about it. I then threatened to file a complaint with the BBB or Consumer Affairs and she laughed in a haughty manner and said that it would be fruitless. By the way, this complaint would not have been deemed a "legal action" such as a small claims suit, as she mentioned, but rather a simple recourse of action that most consumers pursue after being wronged by a "state licensed organization". And to add, state licensing does not exempt one organization from accusations or findings of wrongdoing. Plenty of businesses have their licenses revoked or suspended due to inappropriate business practices. So, Sofia's point in mentioning their being licensed is irrelevant.

Sofia's rebuttal to my report against their organization, a year to the day later, full of untruths and misrepresentations speaks volumes as to the character of this woman and her company. Also, her inability to address all of the issues, having to resort to embellishing and using a selective memory process, highlights her lack of work ethic, organizational skills and poor communication skills.

To any potential customer, I highly recommend you avoid this company like the plague. There isn't very much competition from "licensed professionals" in this field, in the high desert, but it would serve you better to look elsewhere. They obviously know that they have somewhat of a monopoly in this area and are exploiting the consumers because of it.
To the organization and it's employees, I recommend you study and incorporate into your daily lives the ethic of reciprocity, a fundamental moral principle, simply meaning "treat others as you would like to be treated".

Whoa! It's been one year since our unfortunate encounter with this company and it has been brought to my attention once again just how unscrupulous this company and more specific this "Sofia" person is. The rebuttal submitted by Sofia is full of falsehood and deliberate fabrication of the truth.

First of all, "Sofia" cannot possibly regret my dissatisfying experience as she contributed to it greatly. Her customer service was deplorable. She was curt, insincere, and above all dishonest.

Her rebuttal and recount of the happenings regarding this incident are not true. There was an initial service request made, the tech (her husband) arrived four hours late with no call from either him, or his receptionist/wife Sofia, to advise of his being late. After the assessment was made, our authorization was given to repair the machine immediately. This was done on the spot. There was no second call or trip as she mentioned. Also, the events went as I previously stated regarding the discrepancy of the $20 trip charge and the tech "pocketing " the cash before leaving my home.
Next, the receipt I received from the technician does not contain any of the wording that she mentioned. It only mentions the word switch and lists the total as $185.
Lastly, her version of the events surrounding my second repair request is erroneous as well. If one were to reference my initial report, you will see that I was detailed in giving approximate days of calls and communication with their office. Sofia states that "after some time" I called back requesting another repair. This did not occur in the time frame which Sofia would suggest, but rather within 48 hours of the original repair. She then also neglects to address my being given several appointments for this repair request, to which her technician never showed up. When the technician finally showed up, I was issued another estimate to which I declined to accept and the technician left my home without any harsh words being spoken by him or myself.

The "irate" conversation to which Sofia speaks of was another issue. I called the office to speak to the technician in order to get clarification on his second, most recent assessment of my washing machine. Sofia then refused to allow me to speak with him. I mentioned to her the opinions and estimates that I had received from several other repairmen regarding the first repair job that was handled by her company. I indicated that I was told by them that the price for the service was inflated by at least %50. Also, that the repair that was done was unnecessary and not the cause of my problem and that is why I continued to have issues with the machine. She then immediately became defensive, stating that she didn't care what I'd been told, and that we'd paid it, so it was too late to complain about it. I then threatened to file a complaint with the BBB or Consumer Affairs and she laughed in a haughty manner and said that it would be fruitless. By the way, this complaint would not have been deemed a "legal action" such as a small claims suit, as she mentioned, but rather a simple recourse of action that most consumers pursue after being wronged by a "state licensed organization". And to add, state licensing does not exempt one organization from accusations or findings of wrongdoing. Plenty of businesses have their licenses revoked or suspended due to inappropriate business practices. So, Sofia's point in mentioning their being licensed is irrelevant.

Sofia's rebuttal to my report against their organization, a year to the day later, full of untruths and misrepresentations speaks volumes as to the character of this woman and her company. Also, her inability to address all of the issues, having to resort to embellishing and using a selective memory process, highlights her lack of work ethic, organizational skills and poor communication skills.

To any potential customer, I highly recommend you avoid this company like the plague. There isn't very much competition from "licensed professionals" in this field, in the high desert, but it would serve you better to look elsewhere. They obviously know that they have somewhat of a monopoly in this area and are exploiting the consumers because of it.
To the organization and it's employees, I recommend you study and incorporate into your daily lives the ethic of reciprocity, a fundamental moral principle, simply meaning "treat others as you would like to be treated".

Whoa! It's been one year since our unfortunate encounter with this company and it has been brought to my attention once again just how unscrupulous this company and more specific this "Sofia" person is. The rebuttal submitted by Sofia is full of falsehood and deliberate fabrication of the truth.

First of all, "Sofia" cannot possibly regret my dissatisfying experience as she contributed to it greatly. Her customer service was deplorable. She was curt, insincere, and above all dishonest.

Her rebuttal and recount of the happenings regarding this incident are not true. There was an initial service request made, the tech (her husband) arrived four hours late with no call from either him, or his receptionist/wife Sofia, to advise of his being late. After the assessment was made, our authorization was given to repair the machine immediately. This was done on the spot. There was no second call or trip as she mentioned. Also, the events went as I previously stated regarding the discrepancy of the $20 trip charge and the tech "pocketing " the cash before leaving my home.
Next, the receipt I received from the technician does not contain any of the wording that she mentioned. It only mentions the word switch and lists the total as $185.
Lastly, her version of the events surrounding my second repair request is erroneous as well. If one were to reference my initial report, you will see that I was detailed in giving approximate days of calls and communication with their office. Sofia states that "after some time" I called back requesting another repair. This did not occur in the time frame which Sofia would suggest, but rather within 48 hours of the original repair. She then also neglects to address my being given several appointments for this repair request, to which her technician never showed up. When the technician finally showed up, I was issued another estimate to which I declined to accept and the technician left my home without any harsh words being spoken by him or myself.

The "irate" conversation to which Sofia speaks of was another issue. I called the office to speak to the technician in order to get clarification on his second, most recent assessment of my washing machine. Sofia then refused to allow me to speak with him. I mentioned to her the opinions and estimates that I had received from several other repairmen regarding the first repair job that was handled by her company. I indicated that I was told by them that the price for the service was inflated by at least %50. Also, that the repair that was done was unnecessary and not the cause of my problem and that is why I continued to have issues with the machine. She then immediately became defensive, stating that she didn't care what I'd been told, and that we'd paid it, so it was too late to complain about it. I then threatened to file a complaint with the BBB or Consumer Affairs and she laughed in a haughty manner and said that it would be fruitless. By the way, this complaint would not have been deemed a "legal action" such as a small claims suit, as she mentioned, but rather a simple recourse of action that most consumers pursue after being wronged by a "state licensed organization". And to add, state licensing does not exempt one organization from accusations or findings of wrongdoing. Plenty of businesses have their licenses revoked or suspended due to inappropriate business practices. So, Sofia's point in mentioning their being licensed is irrelevant.

Sofia's rebuttal to my report against their organization, a year to the day later, full of untruths and misrepresentations speaks volumes as to the character of this woman and her company. Also, her inability to address all of the issues, having to resort to embellishing and using a selective memory process, highlights her lack of work ethic, organizational skills and poor communication skills.

To any potential customer, I highly recommend you avoid this company like the plague. There isn't very much competition from "licensed professionals" in this field, in the high desert, but it would serve you better to look elsewhere. They obviously know that they have somewhat of a monopoly in this area and are exploiting the consumers because of it.
To the organization and it's employees, I recommend you study and incorporate into your daily lives the ethic of reciprocity, a fundamental moral principle, simply meaning "treat others as you would like to be treated".

First and foremost, with regards to Kim of Victorville, I greatly regret her dissatisfying experience. The success of our company is valued one satisfied customer at a time! Please be advised; we are a state licensed organization providing appliance repair and installation services and have NOT received a legal paperwork regarding this complaint and don't anticipate in doing so.

We continue to receive several highlighting recommendations, to include third party: Service Magic (Internet Contracting Service) complimenting our overall professionalism, to include, timeliness, service, pricing and overall experience. For completed customer evaluation, please contact us at 1.800.321.8331 or Service Magic.com

With regards to Kim of Victorville, our records indicate we responded to "leaky washer" with a $20.00 trip charge. Upon our diagnosis of the washing maching, we issued an estimate of $185.00 to repair the leak, in which, the customer declined the and paid the $20.00 trip charge.

The customer then called us back at a later time authorizing the repair; replacing the water leveling switch; in which, I advised the balance would be a total $165.00 due, subtracting the initial $20.00 trip charge paid; in which she happily.

Upon repairing the washing maching (TEXT BOOK REPAIR: washing maching overfilling with water; replaced water level switch) and showing the proper performance and operation of the unit, the customer then appoved the repair by having paid he balance of $165.00 with a check and signed our invoice stating "customer is satisfied with the repair and the unit is in working condition".

After some passing of time, we then receive a second call from the above customer stating her washing is now filling up with water; but not going into any cycle. This is obviously a completely different complaint than from a leak (PER TEXT BOOK APPLIANCE REPAIRS).

In our attempt to keep the customer satisfied, upon our technician returning to the customer location to identify the secondary problem, it appears that the unit has a defective or broken door / safety switch.

We explained to the customer that the now defective broken door / safety switch is the cause of the "not cycling" complaint and that this may be due to continued closing or slamming of the washer door, and or normal wear and tear.

Upon our issuing a second estimate to replace the safety switch, which is a completely different problem and part, the customer became irrate, upset and do not want to pay for the second round of repairs needed. We then kindly informed the customer that we would NOT charge for the second trip out.

As with purchasing any product or service; "pricing and participation may vary".
I remain unsure of what was truly communicated between the customer and "other repairmen", in which, I can not and will not comment on "other repair shops comments, pricing and or recommendations", because I am not aware of or heard from any of them directly or indirectly (who ever they are).

We do appreciate the continued advertising and special thanks to all of our satisfied customers and support!!...


Respectfully,

A Honored Service Specialist Management Employee
"Call Us Today! 1-800-321-8331"