• Report: #971606
Complaint Review:

AAA and B Test Only Center

  • Submitted: Mon, November 19, 2012
  • Updated: Mon, November 19, 2012

  • Reported By: Mike — Seal Beach California United States of America
AAA and B Test Only Center
13980 Seal Beach Blvd. Seal Beach, California United States of America

AAA and B Test Only Center Leisure World Union 76 DO NOT GET SMOG OR ANY OTHER SERVICES FROM HERE!! Seal Beach, California

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I am complaining about three issues.  One, I called and was quoted a different price then I was charged.  Two, there was no sign posted stating the "supposed" price.  Three, I was not given a copy of my certificate. 

My vehicle needed to be smogged and found a $20 coupon online for AAA and B.  On Saturday 11/10 I called to check the price and the time they were open till.  I was told $49.95 (plus certificate) but they would be closing shortly.  I finally came in on Friday 11/16 because that was the next time I had available. 

I dropped the vehicle off and the service tech said it would be about 30 minutes.  I walked to the store and returned when finished.  The tech told me the cashier had the paperwork and closed up as I was the last vehicle.  When I went to pay the cashier said it was going to be $58.20.  I asked if he discounted for the coupon and he said yes.  He said the original price is $69.95+cert.  I told him the person I spoke to days earlier quoted a different price.  We went back and forth to no avail and with several people behind me I paid and left. 

As I drove off I realized I did not get my copy of thecertificate.  When I got home I called but the station was closed.  I went back today, 11/19, and spoke to the tech and he just gave excuses as to why he could not give a copy at this point.  Luckily, I did pass and was able to get my tags but by law they are suppose to give me a copy.  I also looked around and saw no sign in plain view stating price which is a violation.

Although, I would like my $20 returned for being misquoted (I would not have gone there had I been told the $69 price as most others in the area are well below that) I am more concerned with them not properly following stated laws.  Even more so, they are located in an area with a large amount of seniors and I hope they are not being taken advantage of.   I filed a complaint with BAR (Bureau of Automotive Repair) so hopefully something more comes of this.

This report was posted on Ripoff Report on 11/19/2012 08:16 PM and is a permanent record located here: http://www.ripoffreport.com/reports/aaa-and-b-test-only-center/seal-beach-california-90740/aaa-and-b-test-only-center-leisure-world-union-76-do-not-get-smog-or-any-other-services-f-971606. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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