Complaint Review: ABELLA MAYFAIR - Internet
- ABELLA MAYFAIR Internet USA
- Phone: 1-250-483-7496
- Web: ABELLAMAYFAIR.COM
- Category: Credit Card Fraud
ABELLA MAYFAIR DESCEPTIVE AND DISHONEST ORDER PROCESS FOR RISK FREE TRIAL OFFER GREENVILLE SC Internet
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On 2-September I completed trial offer form on internet for 30 day supply of rapid wrinkle control ( web address https://abellamayfair.com/11/?AFFID=CFD32E06&CID=169&AFID=1016&click_id=102c774828a3cceea0bbe348c7a6a6&SID=1653&C1=fine&C2=wJJL2H0H438CC310193BRRDC&C3=&C4=111037750).
Before giving my credit card details I saw message "Just pay a small shipping fee. Enjoy your expedited delivery to OTTAWA, ON ." The cost was $3.95. I completed credit card information and clicked on "complete check out". Product was received a few weeks later.
On 26-Sep I noticed two charges on my credit card,
2-Sep $5.30 SkinHealth18885893845 CAMBRIDGE 000 and
17Sep $153.35 SkinHealth18885893845 CAMBRIDGE 000
Subsequently I called 1-888-859-9345 (agent Aveon) and later 1-250-483-7496 (Agent Byron) to have second charge cancelled as I only approved the shipping of a free trial.
Both agents said the terms and conditions on their website apply - the 2nd charge was for the product shipped and no refunds will be made after 14 days. Both offered a partial refund ($40US then $50US).
I said I wanted the full refund as there was no mention of terms at any point before I provided the credit card information for the shipping charges. I was told I should have looked for terms which is on the bottom of the webpage past where I completed the credit card information.
The terms and conditions at (http://abellamayfair.com/terms/)take two pages. I told the agent that we would not have ordered the risk free trail offer if we had seen the terms for a monthly subscription costing $155 CDN a month, no matter how good they claimed their product to be.
I accepted the $50US as a payment against what they owed me for having such a dishonest and deceptive website order process and told them I would complain to the Better Business Bureau and make a complaint to internet complaint websites.
This report was posted on Ripoff Report on 09/30/2016 08:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/abella-mayfair/internet/abella-mayfair-desceptive-and-dishonest-order-process-for-risk-free-trial-offer-greenvil-1330918. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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