Report: #285156

Complaint Review: ABF Upack Moving

  • Submitted: Fri, November 16, 2007
  • Updated: Fri, November 16, 2007
  • Reported By: fuquay varina North Carolina
  • ABF Upack Moving
    3801 Old Greenwood Road
    Fort Smith, Arkansas

ABF Upack Moving Mis conseption of MONEY with false impressions. Fort Smith Arkansas

*Consumer Comment: It's a Tough One

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I hired ABF u-pack to bring a 14ft freight truck to my home in Florida. My huband had to have emergency brain surgery and I only had 3days to get all of my belongings out of the house. I called ABF more than 3x just confirming on how this worked. I explained my situation of how I did not have a Dolly and needed to make sure I had one with the truck. I was told from day one i would have one available, due to having to move a Frig and very heavy boxes. I was also told the truck would be there by noon 11/08/07. The truck did not arrive until 4:30p that day. That gave me one less day to pack it up due to having no sun to work with.

There was no Dolly on the truck and then when i aske the driver he said they would bring one the next day. The dolly never arrived the next day and i called the company. They said they don't even have those to give out. So that was strike #2. I started packing the truck and again thinking it was a 14ft trailer I packed it very loose. I could of packed it much higher and closer had I known it was larger than i ordered. Under my surprise they said it was a 28ft trailer and I used all of it up. Instead of $946.00 that i was intispating to be charged, they charged me $1346.00 the same day they picked it up. This overdrawn my checking acct since I was not ready for them to put a hold on that much money nor did I think it would of charged since the trailer was not even delivered. I was told, the contract states that. I told them that one the contract was in NC where I now live and we are in FLa. How am i suppose to know what the contract states. I had one print out to go on and that was the price of the 14ft.

I called them to ask them if they could make an exception to the price due to the mis communication and being mislead. They took an extra $400 and then my overdraft fees were $420.00. They said they couldn't do better than $90.00. AS of today, they have not credited my checking acct but they sure took out the pmt for the truck.

Not everyone has good vision to begin with, and why couldn't they clarify this over the phone when i called 3x. This is how they get you.

Be very careful with this company they are just trying to make you think you getting a huge break where they then take you for everything you have.


One unhappy customer

fuquay varina, North Carolina
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This report was posted on Ripoff Report on 11/16/2007 10:22 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

It's a Tough One

AUTHOR: Jim - (U.S.A.)

I don't know in your situation if I would have used any upack service, but I understand given the cost constraints. It might have been useful to hire a couple of packers from a local moving company to perform the labor for you. It might have cost you the same in the long run ($1,346) but then I also thought it might be unreasonable to do the move for $946 if you planned to pack loose.

Remember, since you're the one doing the packing both of your items and onto the truck - you're the one who has the control over the cost of your own move and the truck clearly delineates the amount of linear feet you used. If you pack loosely, that will cost you more because you used more linear feet. You had the opportunity to pack tighter and make the cost cheaper to you.

It is also clear with any Upack service like ABF, that you:

(1) Be flexible and don't schedule things too tightly. In other words, ask yourself what would happen if the trailer was delivered a few hours later than scheduled? If you are on a tight schedule - you are truly tempting fate. Having 3 firm days is too tight for something you were trying to do if you asked for 14 linear feet.

(2) Make sure that you have all the equipment needed to load, including dollies, a ladder, moving pads, tarps or shrink-wrap to protect against water and dust, and tie-down straps if you use them. Since they are a freight company and this is a service you perform, you need to have this before the move. I reviewed their web site and they do not offer refrigerator dollies for rent or otherwise. The local U-Haul would have such equipment for rent.

Now - I think the only thing that might have done wrong was to cash your cashier's check at time of pickup. This is from their website:

"Payment arrangements are made when you make your reservation. Credit cards, money orders or cashiers' checks are acceptable. Money orders and cashiers' checks are collected when your shipment is delivered; credit cards used for payment are charged during transit."

Now, if they delivered the same day as pickup, then they did OK. If they did not, then they did wrong. However, as you said, you were not ready to have that much written out of your account. Would you have had an additional $400 in your account at time of delivery? I don't know - but you do. If you could not, then it would not have mattered when the check was cashed because you still would have been overdrawn at delivery and incurred the NSF fees.

I personally would take the $90. Much of the reason the move ended up at $1346 was because of your packing in the truck and you overdrew your account as a result. Best of luck to you.
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