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Report: #1471510

Complaint Review: Abode at Red Rock Apartments - Las Vegas Nevada

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  • Reported By: Brad Konia — Las Vegas Nevada United States
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  • Abode at Red Rock Apartments 9450 W. Hacienda Ave Las Vegas, Nevada United States

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Abode at Red Rock Apartments, located in Las Vegas and its management company, Sunridge Management Group located in Dallas, TX, is a sleazy, unethical company that will illegally retain your security deposit if you cancel your rental application. Our leasing representative was Ally Salcedo.

Unlike pretty much every other apartment community in Las Vegas, Abode at Red Rock demands that you pay the application fee, PLUS they require you to prepay the security deposit for the apartment at the time you apply! The Application Agreement states that a $100 “Application Deposit" will be applied toward the Security Deposit, but you must prepay the entire $350 security deposit. if you cancel the application prior to approval, they retain the Application Deposit as "liquidated damages”. Everything must be paid up-front in cash or money order (no credit cards, so no recourse) at the time you submit your rental application. According to Nevada law, security deposits are always refundable. However, upon canceling our rental application, they claimed the entire $350 security deposit we prepaid was actually an application deposit and refused to refund any of it. This despite the Application Agreement clearly indicating the Application Deposit was only $100, not $350.

Our specific situation was myself and my girlfriend applied for an apartment rental at Abode at Red Rock. In the background check, they discovered some incorrect information, which wrongly stated my girlfriend had a prior eviction. She did not have an eviction and we provided documentation to prove that. Instead of immediately approving the application, they dragged it on for days and days, claiming it had to be sent to corporate for approval, etc... In the meantime, we were living out of a hotel room, since we had just relocated to Vegas from LA and we couldn't wait endlessly for the application to be approved.

Therefore, we applied to a different apartment community and were approved within an hour. At that point, we contacted Abode at Red Rock and asked them to cancel the application and refund the security deposit. We were fine with them retaining the application fee and even the application deposit, but legally, we were entitled to receive the balance of the security deposit back. Instead of acting like decent human beings and immediately issuing a refund, they acted like sleazy scammers, giving us all kinds of BS excuses, claiming the entire $350 was an "application deposit", not a security deposit and therefore not refundable, even though the agreement we signed specified a $100 application deposit.





We initially requested the refund from Ally Salcedo, but once she realized we wanted to cancel, she quickly turned nasty, so we asked to speak with the building manager, Susie, who started out friendly but soon turned nasty as well. At that point, we asked to speak with someone at corporate and began communicating with Michael Lenart who was a complete smart-a*s. Each time I called him out on his lies, he changed his story.

It's amazing to me that a big company like Sunridge Management Group, employs incompetent nincompoops like Ally Salcedo and Michael Lenart to interface with customers. They seriously need to take a customer service training, as their ineptitude is certainly costing Sunridge Management Group many thousands of dollars in lost rental income.  The total amount at stake here was a whopping $250, which they could have easily refunded and avoided all this grief. I don't really care about the money, but I'm angered by the principle of being ripped off by these unscrupulous people. It makes me wonder if Sunridge Management Group's senior management team is even aware of how poorly their employees are representing their company to the public.

If you plan to rent an apartment in Las Vegas, do yourself a favor and avoid this scam company at all costs. Actually, learn from our experience and NEVER pay any type of apartment deposit in cash, until after you're approved and ready to sign the lease, as once you pay it, you're completely at their mercy to issue a refund. If you pay by credit card, you can always dispute the charge. The fact that Abode at Red Rock only accepts cash is a major red flag.

This report was posted on Ripoff Report on 01/15/2019 04:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/abode-at-red-rock-apartments/las-vegas-nevada-89148/abode-at-red-rock-apartments-sunridge-management-group-illegally-retained-security-1471510. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
4Consumer
0Employee/Owner

#6 Consumer Comment

It really comes down to this

AUTHOR: Robert - (United States)

POSTED: Saturday, January 19, 2019

You claim you have an itemized agreement showing what the $250 was for and that it was refundable.

If you do then post it and that would be it.  If you don't then just say you don't. It really is just that simple. 

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#5 Consumer Comment

Picking up the mic

AUTHOR: Robert - (United States)

POSTED: Saturday, January 19, 2019

I have proof of payment and I have the Application Agreement, which itemizes the amounts in question.
- But here is the thing..AGAIN. You posted the documents showing where the $80 and the $100 was for..but those aren't in dispute by you. You are disputing the $250, which even though you keep saying you have proof..you have FAILED to post any document showing IN WRITING what it was for.

Once again, OBVIOUSLY if we paid $430 and $180 was specified as non-refundable, the $250 balance would be refundable and since it's a prepaid security deposit,
- That's like saying if a store has an Apple advertised for $1 and an Orange advertised for $2 then the Bananna is clearly $3.

This is a public web site and as a member of the public we can only go by what you post, and NOTHING you have shown shows that the $250 was any sort of "security deposit" that would be refundable.

I do have to give you credit for the whole "mic drop" thing..bet it makes you feel all nice and hip. But you are right if you are going to refuse to actually post documentation you claim you have to show your side then there is really a point of diminishing return. Of course anyone else who reads this will wonder the same thing as well.

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#4 Consumer Comment

Typical

AUTHOR: Robert - (United States)

POSTED: Friday, January 18, 2019

Oh yes the typical "Oh you must work for them" when you really have nothing to prove your point. This may be a shock to you but this is a PUBLIC web site, meaning that the public can come and post comments..just like you can post a RipOff report. If you also notice this site there is a link at that top that states "Latest Reports", so the public can see when you post the report as well. Also, if you look around this site you will see people that post comments that don't exactly go as the poster expects the typical response is to accuse them of working for the company. With that I have been accused of being everything from working for various banks and stores to being the Chief of Police of a small town. Like those..you are 100% incorrect.

But you at least did answer some items so let me point out a few things.

Silly me! Nevertheless, I DO have something BETTER than a receipt. I have a scan of the actual money order, made out to Abode Red Rock in the amount of $430 and deposited into your Wells Fargo account number (((REDACTED))
- Actually I didn't say that you didn't pay them the fees, and contrary to what you think that is all the MO shows...that you paid them $430. A receipt or other documents from them is definatly better because it would show what that $250 was for.

I didn't post the whole thing because it was long and boring and irrelevant.
- In talking about "trust" are we to take that to your word for this? We only have one side of the story, and very often when someone says that something is "irrelevant" that is usually code for "it actually makes my side of the story look worse".


The dispute is over the $250 balance of the security deposit, which is CLEARLY refundable.
- In your mind perhaps.  But what proof do you have the $250 was a "security deposit" or "refudable"? According to your post and update..apparently nothing in writing.  Why did you hand an extra $250 that wasn't documented anywhere..oh and the "trust" is just a bunch of BS on your part.  They could call that $250 anything they wanted and without something in writing you have nothing to prove otherwise.

to the LEGAL aspect of this matter
- Yes and the "legal" aspect is going to want some proof of what that $250 was for. You may have enough to convice a judge that you should get it back, after all why would you be that dumb to hand over an extra $250. But then again the judge may ask these same type of questions and without any proof may say you aren't entitled to it.  Personally though I would give you a 45% chance of prevailing if you took them to court.

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#3 Author of original report

Oh Michael, give it up already!

AUTHOR: Brad - (United States)

POSTED: Thursday, January 17, 2019

Since you refuse to acknowledge your true identity, any further discussion is pointless. Obviously, "Robert", you are Michael Lenart, fake posting as a third party in the same way that you posted fake reviews on Yelp, which were all flagged by Yelp as "Not Recommended". I have proof of payment and I have the Application Agreement, which itemizes the amounts in question.

Once again, OBVIOUSLY if we paid $430 and $180 was specified as non-refundable, the $250 balance would be refundable and since it's a prepaid security deposit, it would clearly be refundable under Nevada law. I would gladly post the Application Agreement here, but it contains personal information and since you're denying that you're Michael, it's actually none of your business.

I posted on Ripoff Report to expose an unscrupulous company, not to get into stupid debates with random trolls or people hiding behind fake identities. This will be my last posting, as I've accomplilshed my goal of exposing Abode Red Rock and SunRidge Management Group as frauds, and your blatant trolling has only bolstered my case, so thank you for that, Michael (or "Robert" LOL) :-) Mic drop.

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#2 Author of original report

And your "rebuttal" appears to suffer from blatant LIES, Michael!

AUTHOR: Brad - (United States)

POSTED: Thursday, January 17, 2019

OK, let's be real here. We all know that "Robert", the supposed author of this rebuttal is actually Michael Lenart, the liar and scammer who works for SunRidge Management Group, the management company for Abode at Red Rock apartments. When you post a Ripoff Report, they immediately notify the company in question to give them the opportunity to file a rebuttal. It's amusing how Michael is scared to post this under his real name and instead tries to act like a neutral third party. It's also funny how he keeps referring to Abode at Red Rock as "them" instead of "us", LOL. Who else, other than the company involved in the complaint, would take the time to write such a long and detailed rebuttal? Since we know it's Michael, I will address my comments to him directly.

> However, while you showed us how the $100 was considered an application deposit.
> Where is the receipt or document showing you paid another deposit of $350(or was it
> $250)?  You did get a receipt for that...right? You didn't just hand over the money without
> any type of receipt or documentation..Or did you?

Wait a minute... You're now denying you received the payment??? Seriously, Michael, how low can you go?

No, I did not get a receipt, because I stupidly assumed I was dealing with an honest and reputable company. Silly me! Nevertheless, I DO have something BETTER than a receipt. I have a scan of the actual money order, made out to Abode Red Rock in the amount of $430 and deposited into your Wells Fargo account number (((REDACTED))). The image of the scanned money order is attached to this comment.

Now Michael, let's do the math. Try to keep up now!

Application Fee: $80 (non-refundable)
Security Deposit: $350 ($100 of which is the non-refundable "Application Deposit")
Total Paid: $430
Total Refund Due: $430 - $180 = $250

> As for the companies text..I did notice how you stated it was an Excerpt, what else
> was in the text? As I really wonder what preceeded the statement "With that said", as well
> as what your coversation with them was.

Give me a break! Talk about grasping at straws, LOL. I only posted the excerpt because it was the only part of the email that was relevant to this discussion. You know, the part where you refused to refund our security deposit, even though the $250 was clearly refundable. The rest is just you babbling a bunch of nonsense in an attempt to justify your thievery. I didn't post the whole thing because it was long and boring and irrelevant.

> The fact that you just moved to Vegas and didn't want to keep living out of Hotel Room is
> inconsequential and irrelevant. As you agreed to give them 10 days to approve you, so you
> can't just arbitrarily decide that you waited long enough and then expect any deposit you may be entitled to otherwise.

I'm not denying that you're entitled to keep the non-refundable application fee and application deposit. That is not in dispute. The dispute is over the $250 balance of the security deposit, which is CLEARLY refundable. I also agree, the information I posted about living out of a hotel room is inconsequential and irrelevant to the LEGAL aspect of this matter. I included that information to provide context for the reader, so people would understand how this situation came about in the first place.

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#1 Consumer Comment

Bits and Pieces

AUTHOR: Robert - (United States)

POSTED: Thursday, January 17, 2019

Your report appears to suffer from "selective posting"

You are right that in Nevada all security deposits are considered refundable....as long as the tenant abides by the terms of the lease. So it may be legal for them to keep it in certain circumstances.

However, while you showed us how the $100 was considered an application deposit. Where is the receipt or document showing you paid another deposit of $350(or was it $250)?  You did get a receipt for that...right? You didn't just hand over the money without any type of receipt or documentation..Or did you?

As for the companies text..I did notice how you stated it was an Excerpt, what else was in the text? As I really wonder what preceeded the statement "With that said", as well as what your coversation with them was.

I did also notice one other item in what you did post. It stated that they had 10 days to approve your application. Did you wait the 10 days? As if you were still not approved after 10 Days what you did post states that you would have received a refund. So it seems as if you just didn't want to wait. The fact that you just moved to Vegas and didn't want to keep living out of Hotel Room is inconsequential and irrelevant. As you agreed to give them 10 days to approve you, so you can't just arbitrarily decide that you waited long enough and then expect any deposit you may be entitled to otherwise.

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