Report: #1096611

Complaint Review: About Your Results Marketing

  • Submitted: Sun, November 03, 2013
  • Updated: Thu, November 07, 2013
  • Reported By: JackBlack — Denver Colorado
  • About Your Results Marketing

    Suwanee, Georgia

About Your Results Marketing Surprenant Consulting Contract violation, non payment for services Suwanee Georgia

*REBUTTAL Owner of company: Email Correspondence With The Person Who Posted The Complaint

*UPDATE Employee ..inside information: Dear JackBlack

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About Your Results Marketing is a company that hires contractors for appointment setting for large IT and other firms.  They are based in Suwanee, GA and have somehow been in business for 9 years.  

Contractors usually sign an agreement before starting work.  The contract states that the contractor shall be paid twice a month.  During my entire time of employment, I was paid once a month usually for two weeks from the prior month.  Paychecks are almost always one or two weeks late and it is ALWAYS the owner's accountant's fault amazingly!  I have heard all the stories -- the accountant was on vacation, there was an error in communication with me and the accountant, etc etc.  The owner claims that he is moving to a payroll service which never seems to materialize....He makes promises for months that never seem to materialize.  When it looks like the promises won't pan out, he finds other excuses...

 The contract states that the contractor need to only have a phone line and internet connection yet I was forced into purchaseing additional costly equipment for recording calls that was not specified I needed to have in the contract.


During my time of employment, there were two contractors there that resigned.  During both instances, unbeknownst to the owner, the other contractors informed me that  the owner disputed both of their time sheets trying to make it difficult for them to collect their last checks.   I knew and worked with both of these contractors and know for a fact that they did not falsify thier invoices.  He accused one of falsifying the hours worked.  When I resigned over a month ago, I was owed checks for the last two weeks I worked...I have YET to see those!  


In short, the owner of this company does not honor the contracts by paying contractors only once a month for two weeks worked and tries to get out of giving them their last paychecks when they resign.  He also forces them to purchase additional equipment that is not specified as being required in the contract.  


Beware of working for this individual and do not expect to get paid on time, or get your last check.  


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This report was posted on Ripoff Report on 11/03/2013 08:23 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 REBUTTAL Owner of company

Email Correspondence With The Person Who Posted The Complaint

AUTHOR: Roger Surprenant CEO - ()

 First, I want to say that I wish Ripoff Report required the person who posted this complaint to use their real name.  Instead they are refusing to remove the post even though the person who posted it has requested it be removed.  They will only remove it if you agree to pay for abitration which I refuse to do because I consider it extortion. 

Secondly, I want to say that there are multiple inaccuracies in this complaint which I have outlined in my email response to the person who posted this.  I am not going to use her name even though she had no problem using mine and trying to ruin the reputation of my company.  All I will say is there are always two sides to every story and if this is the only complaint my company has had posted in 9 years in business then we must be doing something right. 

Here is the email communication after this complaint was posted:

From: Christine

Sent: Tuesday, November 05, 2013 11:18 PM
To: Roger Surprenant
Subject: Re: Resolving our differences


On second thought, Please forget sending my last paycheck .  I will forgo any rights to my last monies owed to me.  Additionally, I have requested that the information be removed from the website you mentioned however the representative I contacted stated that you should contact them as well to request to have it removed as both parties must request it.

On Nov 5, 2013 10:53 PM,  wrote:

I will remove any information on the Internet.  Additionally, I will sign any additional agreements ASAP if you forward them to me to review.  You were on every conference call with Peach state with me  so you know everything I know and copied in on all correspondence.  Please forward me your specific questions for the written record and I will answer them the best I can however per the contract I have destroyed all project materials so I will answer to the best of my abilities..   There were no hours worked on the 4th as I resigned on that date.  Please forward me any additional materials to sign ASAP  and  I will forgo any and all commission owed if you can have your accountant cut the checks by the end of the week so we can be done with this matter.

On Nov 5, 2013 6:19 AM, "Roger Surprenant"  wrote:



I am aware of the fact that you reached out to Scott Peterson regarding your last paycheck and that you also posted a complaint on Ripoff Reports.  First, I have to say how disappointed I am in how you have handled your termination of your contract.  I would have expected a lot more from you but sometimes you think you know someone and find out later that you didn’t.


I’m not sure why you reached out to Scott, but he has nothing to do with payment of invoices for my company and reaching out to him did nothing more than breach multiple provisions in your independent contractor agreement some of which remain in effect for 1 year after the termination of the contract.


Also, I reviewed the complaint you made on and there are multiple inaccuracies of which I have the benefit of documentation, witnesses and call recordings that disprove the claims you made.  Those claims are not only inaccurate but are defamatory to myself and my company and if necessary I will reach out to my attorney regarding my options.  One of the claims you made was you were not paid at least twice per month during your time as a contractor.  In fact, there were only two month in which that was true, the first month that you started contracting with the company in April and you started in the middle of the month and then in June when you took time off to close on your house and went on vacation.  I went and reviewed the records from the bank and can prove this fact at a later date if needed.  I also have the benefit of having my bookkeeper be a witness if necessary to the fact that we had a couple issues with payroll over the last several months, but even despite that fact you still were paid twice a month per your contractor agreement.  You also failed to mention in your post that on one occasion over Labor Day weekend I drove your check to your house so you did not have to go through the holiday weekend without your check.  You also mentioned in your post that we did not sign up for a payroll service when in fact we now have PayChex so just another inaccuracy on your part.


You also mentioned that you had to purchase recording equipment which was not stated was required in your contract.  What you failed to mention in your posting was that I loaned you a recording device that you said did not work with your phone system, wiring in your new house or your computer.  You also did not mention in your post that I offered to reimburse you for the cost of the additional equipment and I have call recordings between you and I that prove I offered to reimburse you.


You also mentioned in your post that two people that you know that worked for my company had issues with their final paychecks as well.  I’m sure you are talking about Danyel as one of them.  I am not going to get into specifics with you about Danyel’s final check because that would breach the confidentiality between Danyel and I, but I also have documentation to support what happened in that situation and can prove that it was handled satisfactorily.  I’m not sure who the second person is although I have a suspicion and if it is the person I think it is everything was handled to his satisfaction as well and in fact he recently communicated to me that he would like to come back to work for the company.  You are the only one in almost 9 years and over 100 contractors that has posted anything on the internet claiming that my company does not pay its contractors so I think that is a pretty good track record and I would be happy to show the documentation to any potential contractor or prospect to prove your claims are false.


Now, the question is where we go from here.  Well, all I was looking for you to do was to have a conversation after you terminated your contract so I could ask a couple of questions about the client you were working on and you said in your email that you would make yourself available for such a call.  I left you multiple voicemails and sent multiple emails which I can prove and you did not respond.  Here is what I need to resolve this matter and have your final two weeks invoices paid:


  1. You need to immediately remove the post on
  2. You need to submit a Peach State final report for the      hours you worked on October 4th.
  3. You need to let me know when you can spend 15 minutes      on the phone with me to discuss some specific questions I have on the      follow-up that needs to be done on the leads/appointments you generated on      the Peach State account.
  4. You will need to sign a mutual release stating our      agreement to resolve the matter and that neither of us will say anything      bad about the other moving forward.


Once those things have been completed, then I will instruct my bookkeeper to cut the check for the two weeks of invoices owed to you.  Alternatively, if I do not hear back from you on your intention to resolve this matter and the post on the internet remains out there then I will further explore my legal right to pursue a defamation case against you.


I look forward to your response,



Roger Surprenant, CEO

Surprenant Consulting Inc.

d/b/a About Your Results Marketing

770-904-2007 (Direct)

770-312-7100 (Phone)

770-904-2053 (Fax)


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#2 UPDATE Employee ..inside information

Dear JackBlack

AUTHOR: Anonymous - ()

Dear JackBlack,

I am a contractor currently working for About Your Results Marketing.

Your timeline matches that of a fellow contractor who documented appointments I'd set, then sent them on to the client.

With all due rerspect, there are some details missing from your account.

First, there were serious problems with your documentation. And I mean serious. In one case, the client was given the wrong address and a sales representative drove over a hundred miles in the wrong direction. So the appointment was lost. In another case, the client was given the wrong contact name. This resulted in another lost appointment. When I checked my records, it looks like you got the correct information from me. But then you gave incorrect information to the client. As a result, I drew two consecutive 'F's on an evaluation.

Second, you left without notice. There was no immediate replacement, so I took over your job (without pay).

A few weeks after you left, I got an email from you asking if I'd been paid on time. Under the circumstances, I didn't feel it was right for me to respond. I believe it violates the work agreement you mentioned.

When I mentioned it to the owner, he gave me his account of the events. Apparently, there were similiar problems with another client you were setting appointments for. Because you left without notice, he personally replaced you. My understanding was that he had some questions about your records, and that you weren't returning his calls. This is why he was holding on to your paycheck. His version of the events squares with the email I got from you. 

I'm not trying to fix any blame here. Only to set the record straight.




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