ABT electronics Damaged flooring in delivery Des plaines Illinois

 2 weeks ago had a stove delivered. Gentleman did not cover shoes and had handtrucks that wheels were not in good shape. After done I was handed one of there phones with a signature box , ask me to sign that I received, was not shown any document, just a box , about an hour after they left I received an email with a full document stating I accepted delivered and there was no damage to my home. At that time I decided to look at the path they took to my kitchen. There was a big mar in my laminate floor where they turned and two dents in my floor in hallway. I had ask them to come in garage which was a straight shot, they refused. I immediately called abt and told them I was not excepting the delivery as it was done and the crew caused damage. They offered $150 courtesy adjustment They ask me to send pictures. They then sent out two different people to look. Since this floor is no longer available and can not be repaired , I gave them 3 estimates for replacement.

Today I got a call from Jon. He stated that they don't believe they caused damage. They also told me a Rock in tire or shoe could not cause damage. I have been in flooring business for 30 years. To be told that by an appliance person I was offended . I don't care what type floor it is, any floor can be damaged by a small rock. I have seen it many time over the years. I ask them to provide me proof of delivery people being insured and they refused!!!! Told me that I had to turn it into my insurance. Bunch of crap My flooring in my entire home is near perfect and very clean , there was NO damage to my floor before delivery . I will be reporting to better business bureau and continue to be critical of this company. My salesman Agnes is a wonderful person and we came back to abt because if her. But now I have to fight with a he said she said issue If you get a delivery from abt. DO NOT sign anything until you have inspected your flooring, and make them walk with you and not run out the door to avoid !!!