Business Complaining Against:
Access Travel Network
672 N.Semoran Blvd. # 301
Orlando, Fl 32807
December 5, 2012
I am not certain the correct day the call came from ATN (My phone number is on the DO NOT CALL Registry since 2007). I am going to say Sept.18th, 12 the call came asking to sell my 12 vacation weeks for the price of $149. each. The Customer Service Rep. named huge corporations that were waiting to purchase MY vacation weeks. I spoke with an excited CSR that was going to complete the task within 90 days. She assured me she had companies ready to buy my 12 weeks in 90 days!! CSR then stated as she sells my vacation weeks I would receive checks in mail indicating business is REALLY being conducted. To get the deal started I had to send $1788.00. I send the $1788. give ATN 90 days to sell my vacation weeks. No checks were received. Not a one! My ninety days will expire the 12th of December.
ATN has my $1788. and ninety days to make good on the deal. I patiently wait for the checks to get here because I was assured my weeks were being sold to companies like NASCAR, Ford Motor Co., and Pepsi. The second part of the scam beginsI get a call from a Closing Mgr name Tracy (302-268-4369) she says my 12 vacation weeks have been sold, this call came 11-5-12, In order to close deal I would have to send $3249.32 a SEMP tax that needed to be paid before closing on the 12 vacation weeks. This had to done by wiring the money to TD Banks (acct# 4272639332) Closing Mgr. Tracy gave a closing date of 28th of November. I send the $3249.32 on 11-7 and waited for closing paperwork and check for the sale of the 12 vacation weeks. November 27th NO CLOSING DOCUMENTS. I get on phone with ATN to find out the status of the closing documents I get a CSR Jamie Torres; she says your 12 vacation weeks were not sold!!!!!!! Mind you the date is November the 27th or 28, I am inquiring about closing documents!! Jamie the CSR says I called you on November 14th and left you a message on both numbers that your 12 vacation weeks were not sold yet!!!!! WHAT!!!! I do believe if she had made the call on the 14th I wouldnt have waited till the 27th or the 28, to inquire about closing documents!!Poor customer service at its best!!!! What a SCAM!!! Its no way she made the call. I checked with my cell phone carrier NO CALL WAS EVER RECEIVED on the day CSR Jamie stated. Jamie goes on to say ATN has an ongoing investigation in effect. She said one person out of many received monies back???? Huh???? I then ask about the investigation and the CSR stated she couldnt talk about it, and if you want to leave a message for the legal dept you could. I gave my information for the legal dept to call me back. No call back has been made as of today December 5th.
December 3rd I called to find out the status of my 12 vacation weeks, again I get CSR Jamie and she says again the 12 weeks have NOT been sold. I ask how likely are the 12 vacation weeks to sell in the next week? My ninety days are up on the 12th of December and I want my money back. I ask when I will be getting my money back shesays youre not getting your money back!!! Whatttttt!!Not again!!!!! I read the contract its reads in section D:
D. Access Travel Network establishes a 90 day advertising cycle and assumes that my property unit rents within 90 days unless I advise to the contrary, prior to the expiration of the 90 day period. I understand that Access Travel Network requires my contact every 90 days and upon my request will renew the property's advertising for the next cycle.
AT my request and I didnt give my consent to keep cycling my 12 weeks with your company. Its a choice and I decline the offer on a second 90 day cycle. I explained to the CSR Jamie and she basically said they were keeping my money!! On the contract it does not state anywhere about 180 days!!! I only signed for the first 90 days and nothing else!! The contract only talks about 90 day cycles, The page I signed had nothing about 180 days. I talked with a cocky gentlemen by the name of Angel Guzman, he said his job title was Human Relations, he tells me ATN has experienced infiltration of the company data base and clients information was being used elsewhere. My next question was When are you going to let your customers now this? AngelOh yeah we have informed all of our customers about the matter. This is the first I am hearing about this situation!!!!!!!!!!!! Florida shut down this business now!!! Too many lies have been told, consumers are being scammed by this company. I want all of my money back the 1788 + 3249.32=5037.32.
Dec. 5th I called to talk with Legal Dept. again, I was told Summers Smith heads up the legal dept. She was not available for my conversation. I called back several times and was hung up on twice. I need to talk to someone other than CSR personnel because $5037.32 is BIG money. I would like it if you could investigate both situations to the fullest. Please investigate the bank account used in the wiring of funds, as we all know you need identification to open a bank account and the phone number of CSR Tracy. This has to stop!! Drastic changes have to be made with the selling or marketing of timeshares in your state!!!
Please help with matter