Account Now Green Dot Bank They have held on to my money for 10 days now and they continue to lie everyday I call San Marcos California

Reported my card missing.  They canceled my card and said I did not answer security questions so i have to send in documents to prove my identity.  First. I was never asked any security questions.  Second,  I found my card and they say i have a one time use but after I threatened to take all my money they told me a day later that I will not have the one time use because they blocked it.

I sent them two different types of documents that meet their requirements but everytime I call they push the day back of reading my documents and approving my documents.   IT was 24-72 business hours now it's going on 10 business days.  They continue to lie and lie and hold on to my money until it dissappears from my account.  

I lost my home because that was my move in money and I about to lose my car because that was my car payment.  This is getting old.