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Report: #1249061

Complaint Review: Ace Cash Express - Houston Texas

  • Submitted:
  • Updated:
  • Reported By: Tiffany — Milburn Oklahoma USA
  • Author Confirmed What's this?
  • Why?
  • Ace Cash Express 622 W. Little York Houston, Texas USA
  • Phone: 8325643706
  • Web:
  • Category: Loans

Ace Cash Express - Adam Smith - Dexter Cruz Fraudulently offered me a loan and requested I purchase a Green Dot Card to show proof of income Houston Texas

*UPDATE Employee: ACE Cash Express

*UPDATE Employee: Fraudulent Email Activity

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I was contacted by Adam Smith, he introduced himself as a representative of Ace Cash Express.  My husband and I had recently applied for an installment loan online. He proceeded to explain to me that my husband had qualified for a loan in the amount of $8,000.00.  The monthly payment would be $366.00 for 24 months and the interest rate would be 10%.  I would need to purchase a Green Dot card but not activate it in the amount of the monthly payment.  This was to prove I was capable of making the payments.  I was told the Green Dot card could be activated once they confirmed it and I could then use the card; for example at an ATM and get my money back. They assured me the money on the Green Dot card was mine and was not going anywhere. In the meantime, they activated the card with information I didn't have and withdrew the money from the card.  

The company advisor with Ace Cash Express, Adam Smith, proceeded to tell me I would receive my loan into my bank account in the following 2 hours.  When the money did not arrive, I called Adam Smith again at (832) 564-3706 and he informed me I needed to purchase another Green Dot card for $ 250.00 for insurance on the loan and then my money would be transferred to my bank account.  I said no, I was not interested in investing any further money in an attempt to get a loan.  At that time, Adam Smith, stated he would talk to his supervisor and see what he could do about waiving the insurance fee.  He then called me back and told me he had managed to waive the $250.00 insurance fee and my money would be in my bank account, $8,366.00, on Monday morning by 9:00 a.m.  It was Saturday afternoon at that time.  

I contacted Green Dot card and filed a fraud complaint as I had never legally given my permission to charge against the card.  I sent them copies of the card and the purchase receipt and have not heard back at this time.

Monday at 9:00 a.m. arrives and I do not have the loan amount in my account.  When I manage to reach Adam Smith, he told me his manager was unable to get the $250.00 insurance fee waived and I needed to go buy a Green Dot card and put $250.00 on it and give him the information.  He then could deposit $8,366.00 in my account within two hours.  He stated the $250.00 in insurance would be refunded to me at completion of paying the loan.  At this point I told them I did not want to continue with my application for this loan.  I was not buying anymore Green Dot cards or giving them anymore information.  I told them I wanted my $366.00 they had activated and withdrawn from my Green Dot card back.  

I was then informed there was a $150.00 cancellation charge.  Even better, that did not come out of the $366.00.  I needed to go buy a Green Dot card for the cancellation fee and when they received that, they could refund my $366.00.  

They were very specific about the card I had to provide them  It had to be the gold Green Dot reloadable card. This leaves me leary of the Green Dot company now as well.  I guess I'll wait and see how and if they fix this problem of being taken advantage of.  

Also, of note.  I looked up Ace Cash Express online; I found and called a different number with a different area code.  They had never heard of my account, did not take money to give money and didn't even loan to Oklahoma residents.  I was also a little surprised when I spoke with their manager and he did not seem interested or concerned that there was a fraudulant company out there running on their name and matching logo (The logo was at the top of the contract that was emailed for signature giving the loan information.)

Long story short, I was taken for a big ride from down in Houston, TX.  I am in the hole $366.00.  Ace Cash Express located at 622 E. Little York, Houston, Texas took complete advantage of me and is a completely fraudulant loan company.  

 

This report was posted on Ripoff Report on 08/17/2015 12:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ace-cash-express/houston-texas-77091/ace-cash-express-adam-smith-dexter-cruz-fraudulently-offered-me-a-loan-and-requested-1249061. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 UPDATE Employee

ACE Cash Express

AUTHOR: ACE Cash Express - (USA)

POSTED: Monday, August 31, 2015

Hello,

ACE Cash Express does not require a payment in order to fund a loan. Customers may apply online at www.acecashexpress.com or visit an ACE store location. If approved, funds are available to customers with no further information required.  ACE will not request any sort of upfront payment.

We apologize for the inconvenience you’ve experienced; however, this is not an ACE Cash Express loan-it is a scam. We’d appreciate your cooperation in preventing this situation from happening to other consumers. Please contact me at dfuerst@acecashexpress.com to provide additional information that will assist us in our endeavor to put a stop to this type of fraud. Thank you! 

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#1 UPDATE Employee

Fraudulent Email Activity

AUTHOR: ACE Cash Express - (USA)

POSTED: Tuesday, August 18, 2015

Hello,

ACE is aware of fraudulent emails from individuals claiming to be from ACE Cash Express. These individuals may tell you that you are approved for a loan, provided that you are able to provide a “test deposit” beforehand.  In reality, these are fraudulent attempts to solicit money from you, and they are NOT from ACE Cash Express.

ACE will NEVER require you to make a payment in order to fund a loan. If you are interacting with someone who requires you to pay them in this manner, it is not ACE. If you are unsure if an email you received truly came from ACE, please forward it to dfuerst@acecashexpress.com, along with your contact information, and we will contact you as soon as possible. Thank you!

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