ED Magedson – Founder
acer computers of america333 w san carlos st san jose, California United States of America
purchased acer1 netbook for xmas.Had 2 wks,screen broke.I was going to drop it grabbed screen by top of computer,now doesn't work.Contacted acer 3x to get a level 2 cust. serv. person in usa,could not give me a negotiated deal to have screen replaced.Cost is $99.00 plus shipping.Would not give me a supervisor or phone numbers of vp of marketing Mr. Mrobello or Acer Pres. Mr. Lanci..At first looking for a deal to get it fixed,now due to inconvenience and hastle I want it repaired for free.I think it has a cheap thin screen and should not have broken when grabbed.When I spoke to the level 2 tech (richard) #25324,he assured me that any complaints,go back to them in texas and the big shots never see them.I think that is poor customer service.
I think acer is too big and really doesn't care about taking care of their customers,because their products are soo cheap,and a new sucker is born every minute!!
Not happy with Acer Computers USA
This report was posted on Ripoff Report on 01/06/2011 10:13 AM and is a permanent record located here: http://www.ripoffreport.com/reports/acer-computers-of-america/san-jose-california-95110/acer-computers-of-america-acer-computers-contacted-acer-3x-no-satisfaction-or-compromise-s-679482. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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