Complaint Review: Acess Travel Network
She called the next week and we had decided to do it, not knowing anything. We were new to the Timeshare period. Very new! Although that is no excuse, I am usually very cautious and check everything out. She took the credit card info, sent an email to sign electronically but said they would be sending out a hard copy for us to both sign cause they had to have though signatures to process the rentals.
Never received anything from them. 30 days later called to see what was going on and why we hadn't received papers, was told everything was still being processed. They had so many people they were working with. A red flag went up then and I started searching the internet. That is when my stomach dropped. Saw all the posts of SCAM! Called back the next day and got Tina Moore. Asked nicely for a refund. She wanted to know why, and I just said, We would just like a refund and not do this. She started her sales pitch and talked right over me, I finally said, I know this is a scam and you misrepresented the whole thing. She got really loud, said I was disrespecting her, she wouldn't even talk to someone that would disrespect her and hung up. I called right back and ask for her supervisor. Got a Kenny Taylor who said all the same things Tina said.
He also said we had a binding contract, I told him not really, we hadn't ever got a hard copy and both owners had not signed it. He told me I was not entitled to a refund but he would send it thru to the merchant right then as we spoke. I waited 30 days, no refund. Called back and got a lady named Nicole, which really sounded like Tina Moore. I even ask if she was sure this wasn't Tina Moore. She said the exact same words as Tina, she talked over top of me, said there was no record of my call to Tina and Kenny so obviously I didn't call. Before I could say anything to her about the BBB or anything, she said, Do whatever you have to do. I am tired of people calling in here and complaining all the time and threatening to do this and that. Do it!!! I said, Oh I will, I assure you! I have contacted BBB in Florida and WV., Florida Dept. of Agriculture and Consumer Services, Federal Trade Commission, Do Not Call Registry and I am now hitting all the online sites to tell people what a ripoff this company is. All these people need to be behind bars for life!!! I also just called CTC who is the charge on my credit card and asked for a refund. A manager is suppose to call me back on that, the lady told me they are just the processor for Access Travel. He will be calling them before he calls me. So I am anxious to see what they tell him. Please stay away from any business with Access Travel Network. They are getting rich by SCAMMING people!! Hard lesson learned!
This report was posted on Ripoff Report on 04/18/2013 12:09 PM and is a permanent record located here: http://www.ripoffreport.com/reports/acess-travel-network/orlando-florida-32807/acess-travel-network-tina-moore-offered-to-rent-12-free-weeks-of-timeshare-with-activation-1044319. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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