• Report: #1061939
Complaint Review:

ACS Absolute Comfort, LLC

  • Submitted: Tue, June 25, 2013
  • Updated: Mon, May 12, 2014

  • Reported By: wheeliepopper — West Columbia Texas
ACS Absolute Comfort, LLC
12000 Bellaire Blvd Houston, Texas USA

ACS Absolute Comfort, LLC Deceptve and dishonest Houston Texas

*Author of original report: Not a violation

*General Comment: Know the Codes and Law

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The AC quit blowing cold air in our home so my wife contacted our warranty company, American Home Shield. American Home shield (AHS) scheduled an HVAC contractor to come out and look at it. ACS Absolute Comfort, LLC sent a tech out. After twenty minutes, the tech determined that the evaporator coil in the attic leaked and needed to be replaced. He informed us that ACS would supply a report to American Home Shield, who would contact us shortly.

About an hour later we received an email quote from ACS stating that additional work needed to be performed to get our system in compliance with State and local codes. This work was not covered under the home warranty and would need to be done prior to replacing the coil. Total cost for non-covered work was $1,785.00.

Included in the items that needed to be completed to bring the system up to code was, according to them;

  1. New supply plenum - $385
  2. Duct modification - $225
  3. Recovery and disposal of refrigerant - $155
  4. Install float switch - $145
  5. Install Coil inspection Panel - $155
  6. Replace emergency drain pan - $155
  7. Mastic Seal - $185
  8. Disposal of Coil - $125
  9. Install new drain line up to 30’ - $255

Their proposal clearly stated that these items were required by State and local law, and this is also what they reported to American Home shield. After further research, and phone conversations, and a subsequent meeting with ACS’s owner, we found that most, if not all items were not required at all.

The new supply plenum, was needed to fit the LARGER (up-charging) coil ACS planned on installing. They only needed to replace the existing one, not install a larger one. The duct modifications were required because of the LARGER plenum they were installing. As my evaporator coil had a leak in it I’m not sure what recovery and disposal of refrigerant they were charging for. The coil inspection panel also is not required by code, but according to ACS is a requirement for their company to install as company policy.

My drain pan was a bit rusty but did not leak and did not need replacement, mastic seal was for the duct modifications that ACS WANTED (not required)to do. My drain line is installed properly and properly sized and did not need replacement. Disposal of the coil, they are more than welcome to use my trash can. The only thing that might be required, by code, which is up for interpretation, is the float switch, which my unit did not have.

My wife contacted the owner of ACS, Mike Phan, who met her at our house to discuss the issues. Mike agreed that the items were not, in fact, code violations, but recommendations and that he would let American Home Shield know. After three days of not hearing anything my wife contacted American Home Shield and they stated they had not heard anything from ACS. My wife contacted ACS again and Mike agreed to contact American Home Shield. He did. According to American Home Shield, Mike Phan called American Home Shield and told them that we REFUSED to correct the code violations and that he did not want to do the job. As a result of Absolute Comfort’s report, our warranty company will not cover the repair work until the other work is completed.

In my opinion, Absolute Comfort’s tactic of upselling or charging for unnecessary work, citing state and local law violations is unethical and downright dishonest. I believe their office staff is rude and belligerent, their customer service is non-existent, and that ACS is a rip-off contractor.

I would urge anyone that is contemplating using ACS to do your homework. There are a multitude of online complaints and negative reviews against this company with similar stories. Furthermore, it is a violation of the Texas Department of Licensing and Regulation HVAC licensing regulations for a contractor to knowingly misrepresent services or services to be provided and would urge anyone in similar circumstance to file a complaint against their license with the TDLR. ACS license number is TACLB 00023232C. You can file a complaint here: https://www.tdlr.texas.gov/Complaints/

Here are some links to some other reviews:



In addition they have (7) complaints since 2010 with the BBB including (4) unresolved ones.

Caveat Emptor!


This report was posted on Ripoff Report on 06/25/2013 10:29 AM and is a permanent record located here: http://www.ripoffreport.com/reports/acs-absolute-comfort-llc/houston-texas-77072/acs-absolute-comfort-llc-deceptve-and-dishonest-houston-texas-1061939. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Not a violation

AUTHOR: wheeliepopper - ()

My locality does not have an authority having jurisdiction and NO inspections or inspectors that will inspect the contractors work.

With no inspector or inspections there is no oversight of the contractor.

Some of the work they stated they had to do was not acutally required by the code yet they claim it is a code requirement.

When I asked then to cite the IMC code section they were refering to they refused to respond.

When a company is claiming that non-code required work is required by code, in an area that has no authority having jurisdiction, or oversite, it opens the flood gate for fraud and misrepresentation for customers who don't know better.

If it is a code violation, i am ok correcting the issue, tell me the code you are citing, if you don't then there is something fishy.

Pricing to capture refrigerent? There was no refrigerant - it had a leak. Access door in coil plenum is not required by code, but according to ACS it was.Drain line? I had one. It works fine. How often do you recommend replacing a PVC drain line?

I had the actual code required upgrades completed by a reputable contractor and at a higher price, I might add.

Don't cite work is required by code that is not. That is a violation of the rules set forth by TDLR.


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#2 General Comment

Know the Codes and Law

AUTHOR: Jovusun - ()


The Float Switch and Inspection Panel are DEFINATE REQUIREMENTS per 2009 Uniform Mechanical Code, and the contractor can be fined if Building Codes are not adhered to. These Building Codes are LAW, not merely suggestions. Chances are the Drain Pan may have been required to be changed depending on the size it is also. The industry used to use a 14 x 44 drain pan, and that size was increased to 18 x 44, meaning even if the drain were BRAND NEW but not the size required by various codes, it would be unusable. Talk to the EPA and tell them you don't want to pay for refrigerant recovery, that it is much cheaper to just dump it into the atmosphere, and let’s see where that lands you once you do it. The Mastic Seal might be required depending on the condition of your system. Code says that "Contractor must make every attempt" to contain losses of air from system that can cause inefficiency. The last time I checked it was not legal to simply "Throw an Evaporator Coil in the trash", as it may contain oils or other chemicals listed as hazardous waste. The replacement of the drain line is for both your protection and the contractors protection. Every year active slime lives in the drainline from the condensate water, every winter when the flow of water stops, the slime dies and turns to dirt. Years of use can cause the drain line to fill the pipe up so that clogged drains result. "Hopefully" a float switch would save the ceiling and all of the contents underneath, but we do not live in a perfect world. If the drain line were not replaced, the system overflowed, causing thousands of dollars in damage, and ruining priceless family heirlooms, who pays then? That is the point when $255.00 seems awful cheap. The real question is, Are you willing to have a coil installed at your house with numerous code violations, have an Inspector from The Texas Department of Licensing and Regulation check the job, and you pay the fines (generally starting out at $2000.00) that the contractor would incur because YOU didn't want to pay for what legally needed to be done? I am a retired HVAC contractor, and what I see here is not a rip-off, but rather someone that wants to complain and try to get around the law to save a few dollars. The company is not a rip off for what they charge. They are a business trying to do what is right to stay in business. Personally, if I were still servicing, I would refuse you service too. It’s funny how some people want their own paycheck to be as much as possible, but turn around and expect others to work for free. It does not matter what the parts cost, They don’t install themselves or uninstall and re-install if there are warranty issues.

People expect of others that they themselves would not do. Go into your job tomorrow and demand half pay with no benefits. Then we can say we are on the same playing field.

Remember: You get what you pay for.

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