Report: #660422

Complaint Review: Active Green and Ross

  • Submitted: Wed, November 10, 2010
  • Updated: Fri, November 12, 2010
  • Reported By: kevinmd — Toronto Ontario Canada
  • Active Green and Ross
    2115 Sheppard Ave East
    North Ypork, Ontario
    United States of America

Active Green and Ross bad brake job and lying on service done North Ypork, Ontario

*REBUTTAL Owner of company: Contact the AGR Head Office if you have a legitimate complaint

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Took vehicle in for a brake issue, they felt a bit shaky (this was a new vehicle, just two years).  They looked at it, said the rotors were warped and needed to be replaced, so I had the work done.  Half a year later the brakes felt wrong, went to an independent shop and they found the rotors were not replaced just grind way down, so not needed to be replaced (they showed me the rotors here), not the brakes are great.  Also went to another Active green and ross on Victoria Park for an oil change and air filter, they left the cap off and just removed the air filter, never put in a new one!  I have heard many other stories, no one should go to these places, I think it is their business practice to rip you off!
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#1 REBUTTAL Owner of company

Contact the AGR Head Office if you have a legitimate complaint

AUTHOR: Peter steele - general manager - (Canada)

Dear Kevinmd;

I have asked our Head Office Customer relations staff if any complaint was filed in regards to your claim. We are unable to find any record.

If you want your complaint to be reviewed, then contact our Head Office at 416-255-5581 and provide the details of your claim. We have a dispute resolution process and we will have it properly reviewed and discussed with you.


Peter Steele

General Manager

Active Green + Ross

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