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Report: #1396074

Complaint Review: Addictair.co.uk - Internet

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  • Reported By: Anonymous — London Other United Kingdom
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  • Addictair.co.uk Internet USA

Addictair.co.uk I placed an order. They send the wrong goods and in any event the goods were counterfeit. When I requested a refund, they offered me 5%, then 7%, then 30%, then 10% then 30% again as long as I pay for the international shipping costs and restocking fees. They sent me counterfeit goods and yet I am to be responsible for their international shipping and restocking fees. Do not purchase from this website - it is a scam business selling counterfeit goods. I will report them to the relevant authorities as I am entitled to a full refund; not just 30% as they failed to comply with the terms of our agreement. While the website states ".co.uk", it is in China Internet

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 I placed an order on www.addictair.co.uk. After placing my order, I realised that the business was actually based in China despite the ".co.uk". When I received the goods, they were not what was ordered and looked counterfeit as they had glue all over and were of poor quality. I contacted addictair who offered a 5% refund. I advised them that they did not send the goods that I ordered and they are counterfeit, but addictair continue to refuse to provide me with a full refund. They advised that I wash the glue off the trainers. I was then offered a 7% refund, which I refused. A 30% refund was then offered. I rejected this offer too as I am entitled to a 100% refund as they did not send me the goods that I ordered. The refund offer was then reduced back to 10% and is now at 30% again where they state that I must also pay their international shipping fee and restocking fee. They bring China into disrepute as they are a scam business selling counterfeit goods and I would recommend that consumers do not make any purchases from this website. When you look at online reviews of this company, there aren't any (except this one); but I will ensure that consumers are made aware.

This report was posted on Ripoff Report on 08/28/2017 12:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/addictaircouk/internet/addictaircouk-i-placed-an-order-they-send-the-wrong-goods-and-in-any-event-the-goods-w-1396074. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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