I gave full information as to my legal name, dob, address, vechicle information and driving history with an emailed statement that I had 1 at fault accident in past 3 years, and copy of my driver's license. They confirmed they received this information and verified my driving record. I requested an exact price for insurance coverage. We agreed on the price, they said I had to pay 1st and last month's insurance up front plus their broker fee which I agreed to. Then a couple days later, I received a letter from the insurance carrier, which stated that I needed to provide evidence that the accident was not my fault or my insurance was going to be cancelled and premium will go up. I called to find out why when I clearly stated the accident was my fault and the insurance underwriter stated that the insurance agent, Adriana's Insurance input the accident as not at fault and therefore the insurance binder price was not correct. [continued below]....
..... I called to complain to Adriana's insurance, where I waited for over 30 mins on hold, then was hung up on, no response to emails, and when I finally got a call back, they acknowledged their mistake, apologized and said they would refund me....well the refund never took place so I reported a formal complaint to the CA insurance commissioner, BBB, and now here online so others can be aware of such a scam this company is. They quote you so you will sign up and charge up front broker fee, input incorrect information for the lower quote knowing that the policy will be cancelled or increased. I just received a response from BBB that they are now LYING and stating that I reported non fault accident, well now, I have evidence that shows them acknowledging my true statement. WATCH OUT FOR THESE SCAM BROKERS, ADRIANA'S INSURANCE!
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