• Report: #1042738
Complaint Review:

ADT security service Aurora CO

  • Submitted: Fri, April 12, 2013
  • Updated: Fri, April 12, 2013

  • Reported By: brigitte — austin Texas
ADT security service Aurora CO
14200 E. Exposition Ave Aurora, Colorado United States of America

ADT security service Aurora CO turned me in to collection agency 3 weeks after cancelling contract Aurora, Colorado

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I requested cancellation of my service at the end of January. In February I received an acknowledgment letter, dated February 13, that my service will be disconnected in the next 30 days following my request , and that I will be billed 75% of the remaining term of my contract.


I expected to receive a bill in the mail for the amount due, however what I received was a letter from the collection agency, The Lotus Agency, requesting payment of $1116.63 upon receipt of the letter, or my account would be reported to the credit bureau, and my credit rating would be ruined.

This letter was followed by a phone call the next couple of days. When I called the collection agency the next day, I was treated more like a criminal and bullied into paying the fine for cancelling the contract  right then, or they would report me to the credit bureau.  When I explain that I was not delinquent and hadn't received my final bill as I expected it, I was told that they needed proofs my bills has been paid on time and there must be a reason why I was turned in to the collection agency.

I never disputed that I owed them for breaking my contract, but as a customer in good standing and a potential futur customer I expected to be treated better not like a criminal for not paying a bill a never received.

I certainly will not recommend this company to anybody

This report was posted on Ripoff Report on 04/12/2013 10:13 AM and is a permanent record located here: http://www.ripoffreport.com/reports/adt-security-service-aurora-co/aurora-colorado-80012/adt-security-service-aurora-co-turned-me-in-to-collection-agency-3-weeks-after-cancelling-1042738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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