Report: #4347

Complaint Review:

  • Submitted: Fri, February 02, 2001
  • Updated: Tue, February 12, 2002
  • Reported By: the colony tx


Show customers why they should trust your business over your competitors...

I joined at the end of 2000.I used the service almost daily since that time.My account is paid in full until 6-2001.When I found out that they were going to automatically charge my credit card in 6-2001 to renew my account I told them not to automatically charge it to let me know before they do so.The very next day 1-28-2001 I was denied excess to the site and have been every since.Now I have sent two emails to them since and no one will answer me.Once I told them they could not just charge my credit card they didn't want me around anymore.Please help get my money returned or my account reinstated until 6-2001.THANK YOU
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This report was posted on Ripoff Report on 02/02/2001 12:00 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Customer Service

AUTHOR: Matt - ()

We apologize for any issues you may be experiencing and have brought your remarks to the attention of our Senior Management Team. Please understand that we operate several sites and provide service for over 20 million members.

Having only located 10 complaints about here on the rip-off report tells us that the percentage complaints are very minimal. We hope that you'll give us the opportunity to change your mind about our site and services thus we would like to offer you a free gold membership of three months.
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