Complaint Review: Advance Auto Parts - Bee Cave Texas
- Advance Auto Parts 12400 Hwy 71 Bee Cave, Texas USA
- Phone: (512) 263-8587
- Web: www.advanceautoparts.com
- Category: Auto Parts
Advance Auto Parts Return NOT ALLOWED for Online Order Picked Up at Store Bee Cave Texas
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Ordered and paid for several items online. Went to the local Advance Auto Parts store that was on my order within 1 week to pick up the items. They handed me the items and receipt. The last item on the list was a lawnmower air filter. I did not order that item and have no lawn mower. So I asked to return it.
The store associate tried to return it, but their system had no record of the purchase. He said that online and the store are two separate companies and I would have to call online customer service.
I was on hold for 20 minutes, then tried to leave my number and a message for a callback, but their msg mailbox was full.
The online site states that returns are allowed at the pick-up store within 45 days. How can I do that? Beware! I cannot be the only one with this problem.
This report was posted on Ripoff Report on 10/26/2017 12:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/advance-auto-parts/bee-cave-texas-78738/advance-auto-parts-return-not-allowed-for-online-order-picked-up-at-store-bee-cave-texas-1408780. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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