AFMO - Armed Forces Merchandise Outlet Poor customer service, won't live up to promises, no longer answering email ripoff Dallas Texas

I was forwarded the following email from "Steven Rosson, Director of Information/Technology, Armed Forces Merchandise Outlet" by the administrator of another complaint site.

To Whom it May Concern:

It has come to our attention that two complaints are posted regarding service
rendered by Armed Forces Merchandise Outlet:

http://www.XXXXXX.com/foo/blah.htm
http://www.XXXXXX.com/blah/foo.htm

Our attempts to reach these "customers" have been fruitless and we have not received a response from either person. In addition, no information was posted that would allow us to verify the authenticity of these orders. We have been in business since 1979, and on the web since 1996, and have always taken pride in our reliability and customer service. We do a large amount of business with the US military and other US government agencies, and allegations such as those made on your website certainly fall below the quality standards to which we are held by civilian customers, government agencies, and ourselves.

We ask that these complaints be removed immediately unless you have or can acquire documentation that they are legitimate. The legitimacy of the second complaint, which you surprising seem to have chosen for your "complaint of the day," certainly seems questionable, since the "customer" could certainly have contacted his credit card company for a chargeback. The very thought of a legitimate company acting in such a way as to take a customer's money and not ship any product is insane, and I am shocked that you would post such an allegation without corroborating proof.

Please let me know what we need to do to have these items removed.

--
Steven Rosson
Director of Information/Technology
Armed Forces Merchandise Outlet
somebody@afmo.com
xxx-xxx-xxxx
****************************

This was my reply:

Interesting statements you make, sir:

"Our attempts to reach these "customers" have been fruitless and we have not received a response from either person." In this you imply that I was not a customer, and that I have not been reachable. The point about me being a customer is not entirely accurate, since I did once buy from you, although AFMO's action have left future such interactions in severe doubt. This email account has been in active use the entire time, and the link in the complaint sends mail directly to this address. Could you perhaps detail for me how you attempted to reach me?

"In addition, no information was posted that would allow us to verify the authenticity of these orders." I would have been a fool to post personal information on an open website. This information was forwarded, repeatedly, via email to AFMO representatives.

I have included the last email exchange I made with anyone from AFMO, using "Faith" as a name (no surname given). This was in December of 2004, and I was told I "would be notified." I guess this diatribe to XXXXX.com is your way of notifying me?

I did not include in this email the Word documents I referenced in the last email to AFMO, but I can, if so requested.

Please let me know if there is anything further that you require from me.

So... we'll see.

Two months later I still haven't heard back. Don't know if AFMO's intent was to try and make me think they were actually going to do something about my complaint, but I'm still here, if they choose to make good on their promises.

Otherwise, I'm going to keep posting updates to the complaints I have posted at various sites.

Recieved an email today from "Faith" at AFMO:


Please send us your order number & name so that we can investigate your complaint made on complaints.com. We are undergoing a reorganization and can not locate your order from your email address.

We look forward to making you a happy customer again.

Sincerely,
AFMO
Customer Service


So.... we'll see what happens. Better late than never, eh?