Report: #354993

Complaint Review: Aiu Online University

  • Submitted: Thu, July 24, 2008
  • Updated: Mon, July 28, 2008
  • Reported By: beaverton Oregon
  • Aiu Online University
    2895 Greenspoint Pkwy
    Hoffman Estates, Illinois

Aiu Online University A joke for employess, worse for students!! Hoffman Estates Illinois

*UPDATE EX-employee responds: To the Insider

Show customers why they should trust your business over your competitors...

If you go to college because a friendly but persistent telemarketer finally caught you by chance on the phone and told you to do it, you need to A) be critically suspicious of the intentions and INTEGRITY of any school that employs the use of aggressive telemarketers to sell you on the idea, and B) Be aware that it's simple and easy exactly because it is nearly worthless on the open market in most cases.

The reason they have the telemarketers pursue you so aggressively is that the business is HIGHLY profitable to the company (CEC). How many things truly worth having in life came as easily as acceptance to AIU Online? How many great, legitimate, authentic business or personal opportunities have come to you as the result of a telemarketer who simply wouldn't stop dialing your number until you said DO NOT CALL? You are honest if you answer zero. Use that standard of common sense with AIU.

It was a growing trend for a while because it was cheaper for companies to buy education for their employees in an online fashion rather than risk the loss of productivity involved in losing an employee to ground school, and easier for working adults to attend - not because the education is better.

I was routinely forced to present for acceptance graduate candidates who couldn't even write in coherent sentences, even after substantial coaching. If I refused, the sales managers would scoff at me, and tell me We'll give this one to someone who is more committed to student success. These grad candidates had recently graduated, some even with honors from AIU Bachelor's programs! Make no mistake; the people who call you are under strict quota for SALES. Their job is to MAKE YOU A FIT, or lose their job.

Many of my co-workers had AIU Online Bachelors and Masters degrees hanging in their cubicles as they worked shoulder to shoulder with high school dropouts and high school only graduates doing exactly the same work TELEMARKETING!! AIU Online degrees aren't even worth anything to AIU (ok, maybe one gal got promoted, after getting her masters, and posting HUGE SALES NUMBERS!). Director of Admissions=Sales Manager. Senior Director of Admissions=Senior Sales Manager. National Director of Admissions= Senior Sales Manager in Charge of the boiler room. President of the University? SMIC, Sales Manager in Charge of the whole operation. (His Ph.D. is in Poly Sci? What's that got to do with running a school??) The job of each is to stand around reading spreadsheets, and ask their subordinates How many you got? Where you at? Got one? How many you got?

The many, many layers of sales managers anxiously pace the cubicle aisles ALL DAY asking everyone Got one? Got one yet? and You're behind!!. Numbers, numbers, numbers just like every other boiler room sales factory you may have ever seen. Once promoted off the phones, the new managers revel in doing no real work other than asking got one?

The success stories and student testimonials that are presented are atypical to the highest degree, and the overwhelming majority of graduates reap nothing but enormous student loan debt payments in exchange for their horribly overpriced endeavor.

If you went to AIU and won something because of it, congratulations! Casinos hold out their million dollar winners too, and then tell everyone they could be next!
If you are ALREADY EMPLOYED by an educational partner of the school, and your company has promised to pay for the school, and has promised you a meaningful promotion upon completion of the degree, then and only then - DO IT!! You are probably the only small fraction of humanity that it might be a good deal for.

The insider
beaverton, Oregon
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This report was posted on Ripoff Report on 07/24/2008 01:01 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

To the Insider

AUTHOR: Mary N. - (U.S.A.)

Dear "insider":

Your post sounds resentful; therefore, I must conclude that you have been fired from the Portland office. The President of AIU, Dr. Alan Drimmer, has an MBA from U of Penn Wharton School of Business. I remember this because my cousin also has an MBA from Wharton. It's an extremely prestigious school. Donald Trump's two children, Ivanka and Don, have a Wharton MBA.

I went into the admissions advisor position fully aware of what I was doing, having done prior research on the company before my interview. During my time there, I received my own share of awards and even a plaque!

While you complain that the students had poor grammar skills, did you set guidelines for them regarding their Letter of Intent? I had specific guidelines that I used, which included a minimum number of paragraphs, no spelling errors, and proper grammar. I had them correct or redo errors. I had some of the best and longest Letters presented to my Director.

Why did I care to do this? One, I wanted to know for myself that the potential student had what it took to do college-level work. Two, I wanted them to succeed, and I knew that taking the classes would be difficult for them. Three, I wanted to present my potential students in the best light possible to my Director.

Even though I quit, I can recall the names of each one of my students and tell you WHY they wanted to begin (or return to) college. I can tell you what might have been a roadblock for them, and where they may have problems with the classes. I knew if they were good in Math or English, and what their favorite and least favorite subjects were. I think about them to this day. I CARED about my enrollments as individuals, regardless of the expected numbers. I was not a top achiever as far as enrollments go, but my work ethic allowed me to remain for as long as I wanted.

While you type away and complain about how illiterate many of them were, did you turn any one of those illiterates away? Did you deduce that the person would be set up for failure? I did. When I did have a real idea that they didn't have what it took to succeed and complete their degree, I had a way of letting them know that the program may be too accelerated for them.

I turned down some people who I could have just as easily enrolled. The degrees are accelerated. The potential student needs to have certain qualities to make it in the AIU programs or in any other online program.

I left because I was not using certain skills that I enjoy using. I was tired of little talk time and dialing numbers 2-3 times per day, only to reach voicemail. As for my enrollments, at least 25% of them were enrolled because I left a message on their voicemail and they returned my call.

Here at home, I was getting so many telemarketing calls visible on my caller ID, some three times per day, and what got me the most angry is they never even bothered to leave a message. There were not many advisors who bothered to leave a quick 20 second message. They said it was a waste of time, and would reduce their call volume. I felt it was being respectful of the potential student. When they saw the phone number on caller ID, they could relate it to my pleasant message.

Let's see, a reduced call volume of maybe 5-6 calls day because one leaves a few messages which turn into enrollments. Which one should I choose? Hmmm....

That got me 25% more enrollments than I would have had.

Most of the ex-employees posting here sound as if they didn't care to do their job properly and didn't CARE enough about the people they were calling. I also cared enough about myself to resign gracefully, and not slam my sweet students on a public message board.

Oh, and you might want to research Dr. Alan Drimmer's qualifications once again, so that you post correct information. They are stellar qualifications!

Which reminds me, CEC has amazing benefits if one is able to remain employed there. I miss the benefits!

Have a great day!
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