Al Hendrickson Toyota Dishonest dealership Boca Raton Florida

I purchased a 2016 Hyundai Elantra several weeks ago. The sales person was Johnny Chacon and the Manager was Phillip. They both explained that this was a "certified vehicle" meaning that it had gone through an extensive mechanical and cosmetic inspection process and that any defect would be either repaired or disclosed. That is part of the reason I purchased this vehicle for my daughter. Once we got the car home and removed the plastic covering you put on the carpets, we noticed a large hole in the front passenger side carpet, along with some damage to the drivers side carpet. I immediately called Johnny Chacon to let him know about the undisclosed damage. He said he would speak to Phillip the manager and get back to me. He did not get back to me, so when I came into the dealership to look at purchasing a 2nd vehicle from them, I spoke directly to Phillip. I explained what happened and he told me to have Johnny make an appointment to bring the car in and he would have it repaired.

This was two weeks ago. Since then I have been trying to reach Johnny Chacon to set up the appointment. He either does not return my calls or texts, or when he does he says he will get with Phillip. Today I followed up again, and after being on hold for over 10 minutes, Johnny was given the phone and he hung up. I then got a text from him saying that his manager now says they will not put anymore money into a used vehicle. I can't tell you how disappointed I am in Al Hendrickson Toyota. This whole experience has been very frustrating. Hiding that damaged carpet was clearly an intentional deception and then telling me they would fix it and then backing down tells me this dealership does not stand behind the cars they sell or the ethics or honesty of their employees. I will make sure to tell everyone I know of this bad experience, and post as many online reviews as I can warning others not to do business with Al Hendrickson Toyota.