Alcatel onetouch Defective product sold at 7Eleven store St.Catharines Internet

In Late December I had planned a trip and thought I would acquire a cell phone just in case I had an emergency. I rarely would have a need to have a cell phone otherwise.

Reading user reports online I chose to visit the nearest 7Eleven store and try the Alcatel Onetouch A392A phone as the price was right, ($79) and they had a minutes promotion available.

After spending $158 I left the store confident I had made a good choice.

During my trip I used the phone very sparingly. After a week or two, I charged it (or thought I did).

A month went by where I did not need the phone. Second week of March I went to use the phone and the battery warning came on. I plugged in the charger and left it over night. In the AM I tested the phone and the battery warning came on and the phone turned itself off.

After a couple of attempts the phone stopped working altogether. I now have a cell phone just over 3 months old that does not charge and a whole lot of time minutes I cannot use.

I contacted 7Eleven where I purchased the phone and they suggested I buy another phone. Other than that there was nothing they could do.

Troubleshooting tips did not solve the issue.

Why should I have to pay to send a defective product in for repair? Especially when it was used about five times.

The charger does not work. I definitely do not recommend this product at all!

Sharon

St.Catharines,Ontario