Report: #166283

Complaint Review: Alienware Corporation

  • Submitted: Tue, November 29, 2005
  • Updated: Tue, November 29, 2005
  • Reported By: Fabius New York
  • Alienware Corporation
    12400 S.W. 134 Court Bay #8
    Miami, Florida
    U.S.A.

Alienware Corporation Warranty ripoff Miami Florida

Show customers why they should trust your business over your competitors...

Our warranty is still in effect, but you would never know it! The phone technician at Alienware "diagnosed" a bad motherboard &, after taking our charge card information, shipped a new motherboard.

Technician #1 was sent to our house and took the computer for 3 days. He returned the computer with the new motherboard installedand reported that the power supply was the problem.

The old motherboard was shipped back to Alienware, a new power supply was requested, and we again provided our charge card information. They then shipped a new power supply.

Technician #2 was sent to our house installed the new power supply which took 3 hours & then determined that Technician #1 put the new motherboard back in the computer incorrectly. We can't physically plug anything into the back of the computer & we're afraid Technician #1 has broken additional parts.

Alienware now wants e-mailed photos of the damage (the same day Technician #2 was at our house), is sending us a FedEx shipping label, & refuses to pay for any packaging costs to send our computer back for repairs.

Look out, Alienware - we're reporting you to the Better Business Bureau in Florida, and the State Attorney General offices in Florida & New York! Any attorneys out there interested in a class action?

Barbara
Fabius, New York
U.S.A.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 11/29/2005 07:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/alienware-corporation/miami-florida-33186/alienware-corporation-warranty-ripoff-miami-florida-166283. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.