All American Elite Gymnastics and Cheer, Emily Grealish, Bethany Owens, Cathy Kiser THIS PLACE SHOULD BE OUT OF BUSINESS-VERY RUDE AND INCOMPETENT Pleasant View Tennessee

I am the owner of All American Elite Gymnastics & Cheer and though we are not perfect we are striving to get there! Most owners would say they are the best, that is part of the business world. However I am not claiming that! I can tell you we work hard to give each child the best possible Cheer and Gymnastics experience . My only regret of this whole report is that you the proir customer did not address your concerns with me first. My intention of this rebutal is to give the whole truth!

It would be so nice for me to be able to to just tell the truth and say this customer was very rude and uncorpative with our facility. So in turn I am sure she was addressed with the same attitude she gave. I know myself having to deal with this customer at the time, I will admit keeping our conversation to a miniumn to avoid being rude back to her! I do not understand if you felt un-welcomed the first time you walked in the door why you would have contiued at our facility that right there as a mother would have made me not return.

A coach does not have to be able to show the student that she can do the skill she just needs to know how to teach it properly. Coaches are different some teach differently than others but the as long as we reach the same end result the child learning the skill properly ,we are doing our jobs. The Coaches have a skill list that each student must obtain to move to the next level and this is why her child did not move even though the other coach thought she knew enough she still did not have all the required skills. Needless to say the coach that did not abide by the skill list is no longer with us! Safety first!                                                                                                                                                     

Addressing the air conditioning issue: Yes it was broke for a 2 week period and we worked as fast as possible to get it fixed. As most of you know this summer was very hot and even most home ac's had issues keeping up! We are in a tin building which the heat is attracted to so as your ac's did this year mine did the same worked as hard as they could! Coaches attitudes: YES, We have had several coaches with attitudes and I am happy to say they are no longer with us. As an employer we hire the best possible candidates for the positions. However as some of you know we have to hire and weed through them to get the best of the best. We now have several coaches that are trained and knowledgeable. Yes we do have young coaches but that does not mean they are not capable of doing an excellent job. I like that they have energy and dedication to care for each child that comes into our facility!                                                                                         

 This rip off report was given shortly after the parent was told they could not be on the floor with their child, also we would not progress their child as fast as the parent requested, which resulted in this negative report that was placed. Per your your own words you have coached for 4 years, anyone that has coached is aware all facilities have rules and policies in place for the protection of the child and the facility. We do not allow parents on the floor for safety and liability purposes. I do not know a gym that does. If they do the are accepting some dangerous liability consequences if the parent gets hurt!  Correct me if I am wrong gym owners. We also do not move a child to a new level at parents request. If we move a child before they are ready it can be detrimental their to safety and confidence/self esteem.

 As business owner I am in no way discrediting the option for you as a customer to write a review/report However there should be an option for the business owner to address the issue and answer any concerns;Example :Did you address the owner or management with your concerns: No, was the ac issued resolve: Yes Was the employee issued resolved :Yes, Was the whole truth given :No

In closing I want to thank you for taking the time to read this review and I hope it helps with any questions you may have about the this negative reviews that has been placed.Please know, I am a mother and as a mother we want the very best for our children and when each child enters our facility I consider them my children as well and will do my very best to see that our children get the best possible experience we can give them. We love each and every child that is a part of our AAE Family and we will continue to strive to let our parents know that we care about our children! You are not just customers you are Family!Thanks!Cathy Kiser Owner and Operator of All American Elite

I am the owner of All American Elite Gymnastics & Cheer and though we are not perfect we are striving to get there! Most owners would say they are the best, that is part of the business world. However I am not claiming that! I can tell you we work hard to give each child the best possible Cheer and Gymnastics experience . My intention of this review is to give feedback on the reviews listed on this page. 

It would be nice if we could just tell the truth and say the customer was rude! Or they thought their child was the best so the are going to down grade your business because they are mad and want to accuse everyone else. Petty I know. But I can not answer that way even if it is the truth so here is our side:

First lets address the air conditioning. Yes it was broke for a 2 week period and we worked as fast as possible to get it fixed. As most of you know this summer was very hot and even most home ac's had issues keeping up! We are in a tin building which the heat is attracted to so as your ac's did this year mine did the same worked as hard as they could!

YES, We have had several coaches with attitudes and I am happy to say they are no longer with us. As an employer we hire the best possible candidates for the positions. However as some of you know we have to hire and weed through them to get the best of the best. We now have several coaches that are trained and knowledgeable. Yes we do have young coaches but that does not mean they are not capable of doing an excellent job. I like that they have energy and dedication to care for each child that comes into our facility!
One of these reviews was given shortly after the parent was told they could not be on the floor with their child, also we would not progress their child as fast as the parent requested, which resulted in one of the negative reviews that was placed. We have rules and policies in place for the protection of the child and the facility. We do not allow parents on the floor for safety and liability purposes. We also do not move a child to a new level at parents request. If we move a child before they are ready it can be detrimental to safety and confidence/self esteem.

Now to address the owner keeping some ones personal belongings. That is a false and untruthful accusation PLEASE let that person come forward. Please! I would like to know what I have and will be more than willing to even post another post if this person is willing to prove that accusation. But I know this to be untruthful so that will not happen! 

As far as ripping someone off I am sure this customer is referring to our 30 day notice policy. Our policy states you must give a 30 day written notice when dis-enrolling your child. Even if that child does not attend your are responsible for the last 30 days Unless you situation is deemed as a family emergency. This is clearly stated in our contract before you start our program and is signed by each responsible party. 
As a business owner I am in no way discrediting the option for you as a customer to write a review However there should be an option for the business owner to address the issue and answer any concerns;
Example :Did you address the owner or management with your concern: NO was the ac issued resolve: Yes
Was the employee issued resolved :Yes 
Was the whole truth given :No
In closing I want to thank you for taking the time to read this review and I hope it helps with any questions you may have about the other negative reviews that have been placed.
Please know, I am a mother and as a mother we want the very best for our children and when each child enters our facility I consider them my children as well and will do my very best to see that our children get the best possible experience we can give them. We love each and every child that is a part of our AAE Family and we will continue to strive to let our parents know that we care about our children! You are not just customers you are Family!

If you ever have any questions please feel free to contact me 
Thanks!
Cathy Kiser Owner and Operator of All American Elite

I am hating that you personally have had a bad experience at All American Elite Gymnastic and Cheer. My daugher has been attending since October 2017.

I admitted we started out a little bit shaky as well with our experience. I never had an issue with any of the coaches personally. Now I will say this the ladies you are speaking of are no longer coaches.

The owner has been very supportive/open with all of the parents as to try to try to repair what she feels like as letting the students down. I have to say that being smiled at is not what I am paying for when I send my girl to train.

As for the bathrooms, they do not have a janitoral staff so when you were given the paper towels she was taking time away from her class. Were you able to dry your hands?

As for 5th week, you are getting 4 weeks in. Every student is coached for four weekly classes. Normally a month would not include a 5th week in it. Also it is not normal practice to have the whole week off it is just the extra days of that week that would fall into what is considered being the 5th week.

I do agree with the fact this gym was proably not right for you and your daughter not because of issues you had but because of your mindset walking into the situation. I hope for your daughters sake she found somewhere that makes her and you happy. I refer anyone that I know that ask me about cheer here and will futher do so until give a valid reason to do other wise.