ED Magedson – Founder
All-hotels.comHOTELS.COM Internet United States of America
I called Hotels.com offices to cancel or credit me for the W hotel and I spent good part of the day on my way to the airport being put on hold. I was made to wait and wait.
I called literally 6 times. The customer service people whoever they are , or wherever they are located in
When I got to my hotel at Ritz Carlton, in which my corporate dept had planned my trip, I called Hotels.com office with the opportunity to discuss canceling it, or crediting me and I also got his name. For duration of about 7 hours, no one from their office called me back. Nothing was done and no resolution was made.. And the longer I was forced to wait, the more critical it was to make any type of arrangement for credit. I was charged for a stay that never occured and for hours they were unavailable to provide the service to credit or cancel.
Their office and website acts as an intermediary and there is no way to contact the hotel directly. I am forced to go through hotels.com channels and yet, they cannot resolve any issues and if they act as an intermediary, hotels.com has an obligation to provide the essential services.
They charged me for a stay that never occurred, refused to allow me to cancel, or modify or credit. Their customer service representatives made it impossible for me to call them or speak.
This report was posted on Ripoff Report on 08/31/2009 05:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/all-hotelscom/internet/all-hotelscom-hotelscom-is-a-rip-off-and-they-have-the-worst-customer-service-who-canno-487958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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