All Over United Moving & Storage Company Also doing business as: United Transport Deceptive business practices, misleading quotes, taking advantage of their customers, holding personal items hostage Hallandale Beach, Florida

Michael,
My name is Dave and I recently reserved a move with your company through Clay. I have agreed to a $500 down payment on the reservation but must be honest and say I am a little nervous after reading complaints on more than one website. Clay assured my things would be picked up at the PODS facility in Carrollton, TX on 29 March.....moved to storage (free of charge) in Rosamond, CA.....and finally delivered to my new residence in Rosamond, CA. My quote is for:

$2730 (7000 lbs at .39 a lb)
minus $250 for AAA
Giving a total of $2480.

I recently retired from the Air Force in San Antonio and moved my things to Dallas. I know for a fact my entire household goods are 7000 lbs because they were all weighed for reimbursement from the Air Force.

I ask you to confirm I will not have any crazy add on costs to what Clay quoted me. I was ready to just have PODS move my things themselves but Clay was persistent and assured me of the quote, which I have in writing via email. I am not going to make any outlandish threats if things go awry but I just want your word that the quote is accurate. If not, I will call Clay and cancel because I really don't have the time to worry about this issue. I will simply let PODS truck the containers out themselves.

I look forward to your response.

While we regret Kristines move has not gone well there are two sides to the story and here is ours
Fact #1 The original estimate Kristine had listed 33 pieces.
Fact #2 On the day of the move we picked up and tagged 97 pieces
Fact # 3 The shipper knew they had way more items and was given a revised estimate with the  new cost that they signed and agreed to.
Fact #4 After the goods were picked up and in storage the client states "I don't want to pay that much its triple the cost." Well yes but you have triple the items. If you went the the grocery store planning on buying 10 cans of food but then you buy 30 instead wouldnt you expect to pay triple?
Fact # 5 We offered to take $700 off her bill so we can complete the service but she refused.
Fact #6 We told Kristine OK find someone that can do the move cheaper and have them come get the goods or do it yourself and we will release the goods when you can come get them. But no attempt is made by her to find an alternate means of transport.
Fact #7 Kristine told us "Ok dump some stuff and I will give you and extra $200 for the other extra things. " We are not a disposal company. Dumping her goods would cost us a disposal fee and we are not licensed for waste disposal.

Finally the last sad fact is that Kristine said OK if you won't do my move for the estimate amount I am gonna complain to everyone and destroy your business. It is a sad commentary on todays times when what should be a legit platform for clients to voice their grievances is used as a tool for extortion and blackmail. We simply cannot do the service for what Kristine will pay and she refuses to accept this. Kristine we implore you please talk to us and try to really resolve the issue or just come pick up your goods.

While we regret Kristines move has not gone well there are two sides to the story and here is ours
Fact #1 The original estimate Kristine had listed 33 pieces.
Fact #2 On the day of the move we picked up and tagged 97 pieces
Fact # 3 The shipper knew they had way more items and was given a revised estimate with the  new cost that they signed and agreed to.
Fact #4 After the goods were picked up and in storage the client states "I don't want to pay that much its triple the cost." Well yes but you have triple the items. If you went the the grocery store planning on buying 10 cans of food but then you buy 30 instead wouldnt you expect to pay triple?
Fact # 5 We offered to take $700 off her bill so we can complete the service but she refused.
Fact #6 We told Kristine OK find someone that can do the move cheaper and have them come get the goods or do it yourself and we will release the goods when you can come get them. But no attempt is made by her to find an alternate means of transport.
Fact #7 Kristine told us "Ok dump some stuff and I will give you and extra $200 for the other extra things. " We are not a disposal company. Dumping her goods would cost us a disposal fee and we are not licensed for waste disposal.

Finally the last sad fact is that Kristine said OK if you won't do my move for the estimate amount I am gonna complain to everyone and destroy your business. It is a sad commentary on todays times when what should be a legit platform for clients to voice their grievances is used as a tool for extortion and blackmail. We simply cannot do the service for what Kristine will pay and she refuses to accept this. Kristine we implore you please talk to us and try to really resolve the issue or just come pick up your goods.