Report: #513068


  • Submitted: Thu, October 22, 2009
  • Updated: Thu, October 22, 2009
  • Reported By: Jannelie — Steysnburg Other South Africa
    12421N.Florida ave. Suite C-220 Tampa, FL 33612 US
    United States of America

ALL SEASONS TRAVEL AGENCY & RESORTS (ASTAR) All seasons travel Don't want to accept a cancellation Internet

Show customers why they should trust your business over your competitors...

An agent from alstar travel phoned us at 7 o' clock pm on the 28 of September 2009 with the same old story that we have won a prize (5 star hotel for 6 nights in Orlando etc for 4 people)  and stupid that I was I fell for it.

When I calmed down I realised that there is no way that we can afford this and I phoned them back the same night as about 10 pm.  They then told me that I cannot cancel and by checking my bankstatement the payment was already deducted.  The agent very nicely told me I can sell my package on ebay.  After weeks of struggling I discovered this was not true,  because you have to be an agent in the travel business to do this.

Now I see that I do have 30 days cancellation time by law. Is true and how do I follow up on this



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