AllState Beauty ,Allstatebeauty.com All State Beauty Credit card charged, no product sent New York New York

I ordered hair products from this company on Jan. 8. When I still had not received a shipping notice a week later I called to find out the status of my order.

Unlike most ripped-off consumers, my call was answered. The woman who answered was very apologetic and said my shipment had been delayed because the company was in the middle of an "upsizing." I wasn't sure what that meant but she said my products would go out that day or the next and I would receive shipment confirmation.

Two weeks later and 22 days after ordering, I had still not received my products. I have not received a response to my email and have only reached voicemail (which gives an error message and disconnects) in subsequent calls.

I have contacted my credit card company to dispute the charges. They say they'll temporarily remove the charge, pending an investigation.

Apparently "upsizing" actually means "scheme to cheat customers."

SC
Greenville, South Carolina
U.S.A.