Alliantz Global Assistance Refused to pay claim when performer reschedule performance due to illness Richmond Virginia

Sorry but you apparently have the wrong idea about the insurance. Their Online form is designed to provide a claim for COVERED events. Which is precisely why you were having issues "accurately" portraying your situation because your situation is not covered because it isn't needed to be covered. This is further shown by the link posted earlier that stated you could get a refund from the Point of Purchase..no mention of insurance.

I will not say that you were defiantly notified that you could get a refund, but I will say it is highly unlikely that you were not notified. If you ordered it online it is more likely that TM did send an email notification and you either ignored it or did not read the entire message. As in that message would have been instructions on how to claim a refund and it would not have been to make an insurance claim. How do I know? I have had events rescheduled and have returned them through TM.

I would suggest that perhaps you review the e-mails you received from them, take a look in your spam folder to see if one got put in there. Of course that is really a non-issue right now because with it now a couple of months past any refund you were entitled wouldn't be approved through what would have been the correct process.

I am not sure what you are trying to get your money back on.  If it is the just the concert tickets insurance does not cover these situations.  Because when a concert is rescheduled you are able to refund the tickets from the point of sale for full value. There is no need for insurance.

Please read the following link as an example.

http://www.kink.fm/eagles-show-postponed/

Now, if you failed to get a refund during this period before the rescheduled date figuing you could still go.  If you then do not show up the fact that the concert was rescheduled no longer applies. In this case the only reason the insurance would apply is if you couldn't go due to one of the covered reasons such as YOUR illness.  In general just saying you had a "conflict" isn't enough, that confict has to be listed as a covered reason and you generally need to show proof.

The tickets were purchased and noted as non-refundable hence the avaiability of the insurance protection package offered through Ticketmaster which we bought to ensure we would be protected for unforeseen circumstances. 

At no point in time did the performer, promoter or venue offer to refund tickets when the concert was rescheduled.  We knew from the beginning we would not be abvle to attend and filed our claim prior to the rescheduled concert date.