We are having terrible problems with Alltel who are abusing their authority with our contract. They are abusing their power and making threats to shut our phones off with absolutely no right to do so and in fact, they have been the only parties breaking the contract continually with their negligence, broken promises and commitments and now lies to cover their wrongdoing.
The average person that that signs with Alltel has to bear this abuse, theft of money without promised service, verbal abuse, rudeness, errors, refusal to fix problems, and waiting 2 and 3 hours at stores for little or no help. I have my last experience documented with exact times. Alltel is above the law and they know it. It's worse than horrible--- the harm they cause people and families every single day as they make their living with these tactis. They are now threatening without our consent to shut our phone off before I even received the letter stating this, and then charging us wrongfully.
The reason they are doing this now is because when I went to a store and was treated horribly by their manager and then reported it, they began abusing me verbally, breaking the commitments they made about my account etc. They are doing this to basically be mean, since we have sent complaints to try to get help and report problems at our local store. We have done nothing. They are treating me and my family like they would a whistleblower. Because I was expecting them to keep their commitments to me personally, as well as the contract, (as I have and more), they are now acting deliberately vinidictive with their threats.
I am a perfect paying (ahead of time) customer and have paid thousands for our account. Have never been late even one day. I have many letters, emails, and details in my good faith attempts and efforts to help myself and others and now they are threatening to break the contract, turn my phone off for no reason, without our consent and actually charging us for that. This this will severely hurt our business, personal lives, communication with our children and every single bit of what they are doing is not supported by any contract or legal right to do so by any contract that exists. In other words, they are breaking the law. I have all the emails, letters, phone calls, records I've sent as verifiable truth however Alltel continues to cause us much distress, hurt, and now much harm with their new threats. This is so much like David against Goliath (them being Goliath) and until they are exposed they will continue to take multi millions from people as they cheat us by not meeting their obligations in our contract, then turn around and lie, verbally abuse, now affect our lives and livlihood as they act completely with unfairness, without keeping their side of the contract, now threaten to harm us further by cutting off our phone without the legal right to do so. They do it because they can and this needs to be stopped. I need an attorney and the help of media exposure. I've contacted several networks and news shows today and will continue to report this to more.
Alltel has turned into a multi-million dollar system of bilking their customers after they get them "tied" to the contract. We need this reported and your help with an attorney and/or class action suit to help us and many, many others. This is not only an unfair playing field, Alltel has 150% of the advantage and the customer can do absoutely nothing but be abused, lose money, and be hurt. That's why this needs to be addressed by the appropriate government agencies and in court. Since we basically "own" Alltel with our payments, we need to get the law to protect us from them.
Please contact me asap if the attorneys could help us. I would very much appreciate it and so would many, many others across this nation.
Sanford, North Carolina
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