• Report: #491378
Complaint Review:

Alltell Wireless

  • Submitted: Mon, September 07, 2009
  • Updated: Mon, September 07, 2009

  • Reported By: Unsatisfied — Phoenix Arizona USA
Alltell Wireless
www.alltell.com Internet United States of America

Alltell Wireless Supposedly I used 600 minutes within a 30 day time period!! I paid $90.00 for one month of phone service! To make matters worse, their call center is in the Philippines! Internet

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I got Alltell Wireless pre-paid service for my son which supposedly would be $29.99 for a month service.....but NOOOOO he can only talk after 9 pm - 6 a.m. to get that rate, read the fine print! What teen is talking only between those hours, get real!!!  So in a one month period, I spent $90.00 for 600 anytime minutes, between 9 pm and 6 a.m. what they don't tell you is that if you do talk between 6 a.m. and 9:00 pm, you will be charged an arm and a leg and go through your minutes in a week or less! 


This company's call center (customer service) is in the Philippines so calling them is an awful experience because you can barely understand the person talking to you and they get argumentative and start reading a script and don't have thinking abilities!  It has been the most frustrating experience EVER!  I hope these huge companies are FINED heavily for sending our jobs overseas and then making American citizens have to deal with all these foreign people on the phone!



This report was posted on Ripoff Report on 09/07/2009 03:38 PM and is a permanent record located here: http://www.ripoffreport.com/reports/alltell-wireless/internet/alltell-wireless-supposedly-i-used-600-minutes-within-a-30-day-time-period-i-paid-90-491378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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