Report: #719833

Complaint Review: Ally Auto Loan

  • Submitted: Wed, April 20, 2011
  • Updated: Wed, April 20, 2011
  • Reported By: Jim — Fayetteville Arkansas U.S.A.
  • Ally Auto Loan

    United States of America

Ally Auto Loan Ally Bank, Ally Financial, GMAC, Chrysler Credit Took two payments out of my bank account and told me it would take two weeks to process then they would send the check approximately 20 plus days to keep my money. Internet

Show customers why they should trust your business over your competitors...

I paid a payment for my truck payment online since they did not take the automated payment that I had set up two months previous. I noticed there was two payments out of my bank account. When I called customer service in the PHILLIPINES (oh my gosh) I spoke to two idiots that did not care that they had taken out two payments. Told me after 10 days they could start the process to refund me a check. Said it would take up to 20 plus days for their standard procedure to make sure my payment had cleared (since it was already debited to my bank account) then they would issue a check in the mail and it would take 5 to 7 working days for me to recieve my extra payment.
I told them this was not acceptable, they simply said that is their standard procedure and  there was nothing else they could do. I find it hard to believe in this day and age with all the electronic transfers available, and since they accept electronic transfers, that they would not under no circumstance refund my funds electronically.
This company should be ashamed of themselves for outsourcing their customer care to the Phillipines of all countries, and not use Americans that might care about one another. Yes I am pissed. My employment is a customer care director for an auto dealership that uses ALLY Financial. I will never recommend them for financing again and do everything i can to make sure our customer finance elsewhere.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 04/20/2011 09:25 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.