Report: #1039132

Complaint Review: Alore Anti-wrinkle Serum

  • Submitted: Fri, March 29, 2013
  • Updated: Fri, March 29, 2013
  • Reported By: Anonymous — Eugene Oregon
  • Alore Anti-wrinkle Serum

    United States of America

Alore Anti-wrinkle Serum Product came in envelope from: Use At Your Own Risk. Expensive Mistake. Internet

*Consumer Comment: cancelled account

*Consumer Comment: trial period

*UPDATE Employee: Alore Skin Care Customer Service

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On recommendation of Dr. Oz, I ordered the free (pay $2.97 postage only) one month trial of Alore Anti-Wrinkle Serum. After trying it for two weeks, I noticed small bumps on my face and stopped using it.

After two weeks and 2 days my bank account was charged $94.28 for my "free" sample. When I called the company I was informed the "free" trial was for two weeks, not one month, even though the sample offered on the web site was for one month.

The man I spoke with, Shawn, was not apologetic and told me no refund will be given because I did not contact the company within the free two week trial period. Therefore, I am being charged the full month's supply amount.

Is this how the company makes its money? I can't see too many repeat customers if this is the extent of their customer service.

What concerns me is the facial bumps which have not disappeared after stopping the Alore. The bottle has neither a complete list of ingredients, nor country of manufacture on it. No information was included in the envelope about any clinical trials or problems that could arise with the Alore's use.

So, what is in it? Did I inadvertently poison my system?
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This report was posted on Ripoff Report on 03/29/2013 03:17 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

cancelled account

AUTHOR: clement parsons - ()

i am in the same situation as in the report.i recieved my so called free anti wrinkle cream.then after a month i recieved another and checked my cccount at the bank and was charged 102 bucks.i called the toll free number and cancelled the auto in the mail i recieve another package of same cream.checked my account and was charged  a day after the cancellation was issued.dont know how to stop this.


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#2 Consumer Comment

trial period

AUTHOR: Cybele - ()

  It says right in the terms that you must cancel within that 14 day period and you get a refund number but you must return the product that is still unused to get the refund.  This does not sound like a free trial at all.  You still have to pay apparently.

At any rate I would suggest you word your offer differently so people know absolutely they are not getting anything free.

Whether or not the product is effective or a good product is irelevant - the method is a bit dubious and I was not happy.

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#3 UPDATE Employee

Alore Skin Care Customer Service

AUTHOR: Customer Service - ()

Alore is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in our policies.

We offer a 14-day trial.  We give our customers a generous trial period with the product so they’re able to try it to see if it’s right for them before purchasing it.  If for any reason at all you’re not satisfied, simply let us know and we’ll cancel your account to ensure that you’re charged nothing further.

A large majority of our customers who take advantage of this free trial go on to take Alore month after month and they do so because they experience results.  It works.  These results are a reality of Alore’s key ingredients: a proprietary blend of Seaweed Extract, Matrixyl 3000, Goji, Coffee Fruit Berry, Acai, Noni, Pomegranate, Green Tea, and Mangosteen, that was designed to increase the growth of collagen, add volume, and dramatically lift, smooth, and renew your skin.

Our corporate mailing address:

Alore Skin Care
3000 boul des Laurentides, Suite 12 – 200
Laval (Montreal), QC H7K 3G5

Our website:

And lastly, please call us.  1-877-224-1174.  Our customer care department is available Monday-Friday 9am-8pm EST, and we want to hear from you.

Thank you for your time, thank you for your interest in Alore, and we look forward to helping you achieve your skin care goals.

Best Regards,

Alore Skin Care, Corporate

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