Report: #157042

Complaint Review: Alyon Technology, Aka 1st Credit Of America

  • Submitted: Wed, September 14, 2005
  • Updated: Wed, March 01, 2006
  • Reported By: Tigard Oregon
  • Alyon Technology, Aka 1st Credit Of America
    300 N. Elizabeth St., #220, Chicago, IL 60607
    Chicago, Illinois

Show customers why they should trust your business over your competitors...

I am the office manager for a law firm. Beginning early August, 2005, our firm received numerous telephone calls from an automated system directing us to call 1-866-505-8249 about an account. I assumed this was some type of sales call and ignored it for some time.

When the calls continued (at least one per day, including weekends), I finally called back to the telephone number on 8/26/05. I spoke with someone who identified himself as "Michael." I explained to "Michael" that the dialer was contacting a law firm and that, unless his company had business with this firm, the calls should immediately stop. "Michael" told me he couldn't understand why we were receiving the calls because the firm's number wasn't on 1st Credit of America's data base. "Michael" refused to provide me with 1st Credit of America's mailing address or fax number. I again told "Michael" that the telephone calls to this office must stop immediately.

To no one's great surprise I'm sure, the telephone calls from the automated dialer did not stop. If anything, the pace picked up. I again contacted 1st Credit of America on 08/12/05, and asked to speak with a supervisor or manager. I was transferred to a voice mail, where I left a message to call back. I did not receive a return phone call.

Still, the telephone calls from the automated dialer continued. Since yesterday morning I have been calling 1st Credit of America, but there is no answer when I call.

I have contacted the AG's office in Oregon, the FTC, the State of Illinois, and the BBB in Chicago. It was during these conversations that I learned 1st Credit of America is actually Alyon Technology. After some research on my part, I discovered that a number of states have taken action against Alyon. Unfortunately, it appears that Alyon simply did not learn it's lesson from past legal actions. If anything, it seems Alyon has become more bold in it's illegal practices - how out of control does one company have to be before contacting a law firm sounds like a good idea??!!??

Tigard, Oregon
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#1 Author of original report

Alyon Technology, Aka 1st Credit Of America telephone harassment of law firm 1st Credit of America is actually Alyon Technology Chicago Illinois

AUTHOR: Jana - (U.S.A.)

That is a point upon which you (and, apparently, 1st Credit) and a number of Attorneys General from various states disagree.

You may have been misinformed by your previous employer; however, if I have to choose between what current and ex-employees believe (or have been told) versus what numerous AG's have discovered in the course of their respective investigations, I will stick with the AG's.

Of course, none of this answers several pertinent questions, like: Why is 1st Credit using automatic dialers in Oregon when that practice is strictly prohibited here? How is it a supervisor can approve removing this firm's telephone number from a data base where, apparently, that same number can't be located? Why does 1st Credit persist in telephoning (using the automatic dialer) and requesting a return call (to a phone that is rarely, if ever, answered), well after it has become apparent that it has incorrect information? If 1st Credit is a reputable business, then why does it persistently ignore complaints such as those lodged here or with the BBB? To these questions (and more), I suspect we shall never have an answer.
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#2 UPDATE EX-employee responds

not the same company

AUTHOR: Jack - (U.S.A.)

First Credit of America is a 3rd party collection agency and is not I repeat is not Alyon technologies.First Credit represents many different types of clients.Due to the Adult content of this particular client, it can cause friction with debtors
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#3 Author of original report

Additional contact with 1st Credit of America

AUTHOR: Jana - (U.S.A.)

After more searching, I located another telephone number for 1st Credit of America in Chicago, IL. Instead of calling the number given in the automated message (for which there was no answer), I called 1-866-505-2632, and spoke with a Ms. Taborn.

Yet again, I explained the situation to Ms. Taborn and, yet again, it was indicated that the firm's telephone number could not be located in the data base. Ms. Taborn then tried to "enter it another way" but with no success. She then put me on hold to seek the assistance of an "engineer" who also could not resolve the problem. Again I was put on hold while Ms. Taborn spoke with what she referred to as her "supervisor" (name unknown). After returning to the telephone, Ms. Taborn informed me that her supervisor had approved removing this office's telephone number from the data base (which seemed a bit odd to do you remove a telephone number that reportedly cannot be located within the data base?).

I then asked Ms. Taborn if this meant the telephone calls would stop and she responded that a number of computers used the automated dialer and this telephone number would not be deleted until all of these computers downloaded the updated information.

Then the conversation got interesting...

I advised Ms. Taborn that I was aware that 1st Credit of America was Alyon Technology and, further, I was aware of the enforcement actions by various states against Alyon. Ms. Taborn was ADAMANT that 1st Credit of America was NOT Alyon and that Alyon was a client of 1st Credit of America only. She further advised me that whoever said Alyon was 1st Credit was wrong. I told her I received my information from the Attorneys General of several states. She asked me what AG's were representing that 1st Credit was Alyon, as she intended to refer this matter to 1st Credit's legal counsel. I advised her that, at a minimum, the Attorneys General of California, Georgia and New York had sought/were seeking enforcment actions. She again informed me that the information was false and, since my telephone conversation with her was being recorded (a fact not disclosed before then), I was making false statements as well. She further explained that 1st Credit of America was a collection agency and, because of that, a number of people they were in contact with were unhappy and made false statements about the company. In fact, she told me, 1st Credit of America was in Chicago and Alyon was in a completely different state.

As I said, Ms. Taborn was very firm in her repeated statements that 1st Credit of America is NOT Alyon and suggested that, because I work in the legal field, I surely understood the significance of such a false statement.

I guess all those Attorneys General and the BBB of Chicago (who checked the telephone number given by the automated dialer and found it to be that of Alyon) who have found this connection between 1st Credit of America and Alyon must be wrong...ya think??!!??
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