Complaint Review: Amazon - Polaroid - Prima Worldwide Warranty
- Amazon - Polaroid - Prima Worldwide Warranty
1265 Main Street - Bldg. W3
- Phone: 781-386-2000
- Category: TVs & VCRs
Amazon - Polaroid, And Prima Worldwide Warranty Warranty Service No Replacement, Fix, or Refund ripoff Waltham Massachusetts
*Author of original report: Agreed
*Consumer Suggestion: Great Advice!
*Author of original report: Amazon has agreed to take back the TV and issue a refund
So I called Amazon and they gave me a direct number to Polaroid who did not seem interested in helping me either but finally state they will contact a service provider in my area. After a month I finally have a service provider come to my house. He looks at the TV and says, yeah its broken and I doubt replacing the circuit board will help but we have to do that first. He states it will take 7-10 business days to get the part and come back and replace the board.
Two weeks later I receive a call from the service provider who says nobody at Polaroid or Prima will return his calls or allow him to order the circuit board. He says to wait a couple days while he tries to resolve the issue. A week later I call him and he has still received no response from either Polaroid or Prima.
So I call Polaroid again and explain all of the above. I ask for a replacement or a refund. They say they wont do that but will recontact their warranty folks. So two months I have had a broken TV from Amazon and nobody will take care of it. I strongly suggest you not buy a TV over 27 inches from Amazon and definitely not purchase a TV from Polaroid. What a nightmare. :(
This report was posted on Ripoff Report on 11/28/2006 01:15 PM and is a permanent record located here: http://www.ripoffreport.com/reports/amazon-polaroid-prima-worldwide-warranty/waltham-massachusetts-02451/amazon-polaroid-and-prima-worldwide-warranty-warranty-service-no-replacement-fix-or-r-222655. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here: