• Report: #1133811
Complaint Review:

Ambit Northeast energy

  • Submitted: Wed, March 26, 2014
  • Updated: Wed, March 26, 2014

  • Reported By: dprince — Chestertown Maryland
Ambit Northeast energy
, Texas USA

Ambit Northeast energy Raised electric supply rate from 7.79 kwh to over 24 cents kwh Plano Texas

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 Ambit Electric contacted me in April 2013 asking me to switch to them for my electricity supplier.  I was told I would save at least 3% per year from the local utility rate and would be started at a rate of 7.99 kwh.  They did not explain to me that this rate was variable and would very possibly skyrocket or I would never have agreed to switch.  I noticed my bill had gone up quite a bit, but since it was so cold, I figured I would just try harder to conserve.  After receiving a bill in February for over $700, we became alarmed and made every effort to conserve electricity.  Then today, I received a bill for over $1,000.  I examined the bill carefully and saw that my kwh had decreased from 5266 to 3798, yet my bill had gone up over $300.  It went from 10.77 kwh to 22.27 kwh.  When I called Ambit to complain, they told me I signed up for a variable rate and they could charge me whatever I wanted and too bad if I didn't like it.  I had no idea that rates could ever be increased that much.  We cannot afford to pay this electric bill and I don't know what to do.  They would not help me at all unless I signed a "contract for a fixed/variable rate".  When I said those two terms contradict, I was given no answer.  The rep treated me rudely and would not let me speak to anyone else. 

This report was posted on Ripoff Report on 03/26/2014 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ambit-northeast-energy/texas-25086/ambit-northeast-energy-raised-electric-supply-rate-from-779-kwh-to-over-24-cents-kwh-pla-1133811. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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