America Online - AOL ripoff Stole 8 months fees aol.com Internet

I was a trial user of AOL at begining of 2004. Before the trial period due, I called them on Jan. 14, 2004 to end my trial membership. They made cancellation very difficult. They let me wait a lot of time and transfer phone again and again. I told to AOL at least 3 staffs that I want to cancell AOL membership, but I cann't get a cancellation number until the third staff gave me that. Because there is storm coming, and I need drive to Califonia from Moscow, Idaho, so I hung up the phone. The next 8 month, I stay at Moscow only about 2 month. On the August 27, 2004, I was back to Moscow, Idaho and found that AOL has charged me $28.9 for 8 months. In that period, I don't use their service for a second!

I contact AOL about 2 month, they just gave me 1800 phone number. On Sep., 16, 2004,when I called the number and explained the situation, staff of AOL told me: he can't help me, but transfer phone for me to cancell! I replied I already cancelled on Jan. 14, 2004 and I asked you to have my money back not to cancell! So, I hung up the phone, and didn't talk to any of AOL staff to cancel.

Later, they told me sending the proof that I have been chaged to their Jackvill, FL. office. So I sent my BOA account statment with letter to them. But I got no response from them.

On Oct, 13, 2004, I called them again. A male staff told me he can't return money to me, but my account already cancelled on Sep. 16, 2004, so they will not charge me any more! That was wilred, because I didn't cancel on Sep 16, I hung up the phone instead! I didn't complete my cancellation on Sep. 16!

I emailed them many time ( That is the easy way to contact them!), they alway give you phone number and do nothing!

I got my BOA account statement this month, and I found AOL returned me $28.9. They charged me 8 months and try to settle by one month? That is unacceptable to me. I pay much respect to Americarn, because most of them do business in honest way. When we are shopping, we alway can return merchaises we purchaise in a period. Why AOL acts this way? Is it a mafia owned company? I don't use their service for a second, and they charge me for a 8 months. When I filed complain, they don't want to full "refund"? What a world!

Steve
Moscow, Idaho
U.S.A.