AOL America Online consumer fraud ripoff Internet Worldwide

AOL Employees: Yvette, Cliff Avory & His Supervisor Michael AOL did it to me again.....

AOL ripped me off again.... Let me start from the beginning. I was provided internet services through my local provider in October. I was in search of a friend from another state and knew of at one time he had an AOL address. So, at that time I requested AOL service. I then proceeded to download the AOL program from their website. Then as the download ended it directed me to call an 800# and requested me to call to have them to send me a disc to finish the download.

I did call to have them to send me a disc to finish the download. At that time the female agent stated that I should receive the disc within the week. She also stated that my trial date would be over December 16, 2002 and that I needed to call to cancel if I no longer wanted the service. If I wanted to keep the service then all I had to do was, nothing.

AOL would be bill me monthly there after. Needless to say I didn't get the disc until 3-4 weeks later. When I finally received the disc I called AOL, again, I spoke to another female letting her know I just received the disc and also let her know that I was disappointed because I had now lost a month of free service to their incompetence. So she then offered an extra 30 days of free service, I took it, knocking my cancelation date to January 16, 2003.

I did not find my friend, therefore I canceled with AOL in January. I was given no confirmation # and did not receive a letter of confirmation from canceling services. How was I supposed to know their procedures. I am not an AOL employee! I know now after I have been RIPPed OFF!

About 2 months later I receive my bank statement showing I have an automatic debit of 28.90 (January 21, 2003) and just so happened I have internet banking and was checking my account and it also showed another debit of 28.90 (February 21, 2003). Therefore, I have been charged twice for a subscription that was canceled in January.

I called AOL immediately following upon finding these debits. I was on hold for about 15 minutes and spoke with a representative by the name of Yvette. I told her my story and she then transferred me to another representative by the name of Cliff Avory. I told him my story and he told me he would only refund 23.90 and cancel my subscription the right way. I told him I was charged all together 57.80.

He said that he could not refund me 28.90 each because they only charged 23.90. He said that the bank charges the other 5.00. What is real funny is that my bank does not charge me for automatic debits. They are the first company that has charged me for an automatic debit. I told him that if he could not refund me the entire amount of both debits then I wanted to speak with someone above him. He then transferred me to his supervisor Michael.

Michael was then speaking with me and told me that he could refund me 23.90 if I took 2 more months of free trial membership. He said that he could not refund any money at all unless I took more months of free trial membership, after a long heated discussion. He at one point told me that this was the end of the conversation and that he had to get with more important customers. I assume because I was requesting MY money back I wasn't importannt anymore. Needless to say I found a hole in the 2 employees of getting money back. He then asked me to hold and never came back on line. I was on hold for over an hour and a half.

My question is Michael told me that he was the highest person I could talk to yet he asked me to hold. For what? I know, so that he wouldn't have to explain why he told me something different from the other employee. Because the fact is he could have refunded MY money, but didn't because it would have been taken out of his commission, which he outspokenly told me he did not get paid from commission.

Sincerely,

Brandy
Rector, Arkansas
U.S.A.

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