American Automotive Equipment REVIEW: Customers feel safe, confident & secure when doing business with American Automotive Equipment offer a 1-year warranty on parts - from top to bottom & stock an enormous parts inventory of parts in a state-of-the-art warehouse in Cleburne, Texas. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, assures them of complete satisfaction & confidence when doing business. Port Chester New York

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*UPDATE: American Automotive Equipment recognized by Ripoff Report as a Verified Safe business.

Rip-off Report REVIEW:

Editors UPDATE: Positive rating and recognition has been given to AmericanAutomotiveEquipment for its commitment to excellence in customer service.

American Automotive Equipment offer a lifetime telephone technical support warranty and warranty lasts for the entire LIFE OF YOUR MACHINE. American Automotive Equipment is a fully integrated supplier of Automotive Service Equipment providing the highest quality goods and service since 1969...

American Automotive Equipment offer a 1-year warranty on parts - from top to bottom & stock an enormous parts inventory of parts in a state-of-the-art warehouse in Cleburne, Texas.

Rip-off Reports discussions with AmericanAutomotiveEquipment have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. American Automotive Equipment listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

American Automotive Equipments C.E.O. has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, he feels it is critical to listen to his clients and respond properly. By always putting his customers first, American Automotive Equipment will continue as a successful enterprise both now and for many years to come.

Another top executive of the company told us that his personal business philosophy is based on the premise that "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care. American Automotive Equipment's mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: American Automotive Equipment truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."

American Automotive Equipments technical support team expresses every confidence in the services that they provide. A product manager at AmericanAutomotiveEquipemnt stated to me, "I have seen him take personal interest in all aspects of our business, from product conception to fine tuning our state of the art technical support department for our large customer base. He further stated that It always gives me great pleasure to hear from our customers that the performance of our equipment has exceeded their expectations by a large margin.

American Automotive Equipment takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: " AmericanAutomotiveEquipment provides a very positive work environment. Opportunities for suggestions and improvements are encouraged. He is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that AmericanAutomotiveEquipments past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

American Automotive Equipment recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation AmericanAutomotiveEquipment has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with the CEO and many of his past and current associates, Rip-off Report is convinced that AmericanAutomotiveEquipment is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Rip-off Report to contact every person who filed a complaint so they can make things right with them. In order to confirm that complaints were resolved, Ripoff Report emailed the authors of each report about American Automotive Equipment. One of the respondents replied back as follows:

..American Automotive Equipment pro-actively contacted me and I've met with a member of the management team at AmericanAutomotiveEquipment and discussed my complaint in detail. They've worked together with me to address all the issues in a positive manner. Specifically, American Automotive Equipment has resolved the issue with regards to my Alignment Lift, and they have reviewed their internal policy to make sure that communication is always clear and open. I'm very satisfied with actions that they've taken and consider this matter resolved..

Today, AAE is one of Americas largest independent suppliers of automobile service equipment, manufacturing, distributing, selling and supporting Auto Lifts, Tire Changers , Wheel Balancers and more.

AAE is headquartered in Port Chester, New York, and maintains its primary logistics facility in Cleburne, Texas.

===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED

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AMERICAN AUTOMOTIVE EQUIPMENT - AMERICAN AUTOMOTIVE EQUIPMENT TOOK MY MONEY AND SENT ME A BROKEN LIFT 5 MOUNTHS LATER AND DOES NOT CARE ABOUT ANY SHOP THEY STOP PRODUCTION IN  I HAVE NEVER HEARD SO MANY EXCUSES PORT CHESTER , New York

We ordered a new lift from American automotive Equipment and it has been crazy ever since they took my over 4000 dollars after talking to the the sales person and telling them i had a problem getting equipment that i bought from them about 7 years ago and i did not want to play games this time and wait half a year to recieve my equipent i was told we would have the new 4 post alighnment lift in 3 weeks.

 well about 3 mounths goes by and we are calling and calling and we are being told a lot of different things from a few different people in texas where they ship from. finally over 6 mounths later we get our lift showes up after being given over 6 or 7 different delivery times. I had rented a large fork lift 3 times to meet the truck when they would tell me it was comming. anyway the truck opens it door and there it is for one not even the same lift i was told i was sold the one they showed me was a american products blue lift this was a lift made in china yellow and blue wich i did not descover till we wound the lift was missing a lot of hardware and was damages the runways where bent this supposed to be a alighnment machine remember. and way we take pictures before unloading and call the trucking co and tell them whats up and we call AAE and tell them.'

 they say they will look into it. Now after selling my old alighnment lift 30 days after ordering this new one i have not way to do alignments the lift is missing parts and we had to do repairs on it so another couple weeks go by and we get a few of the things we need to get it working and we are really upset at the quality of this lift bit i am trying to keep a mechanic that is already very upset with me obout this whole problem. about 6 mouths later  we notice the lift listing to one side after leveling the lift many times. by the way i have been doing this for 35 years and have had many lifts. So we start looking a little closser the the lift and notice the 2 main front pullies are self destucting and so we called AAE again and tolked to lots of people and then i find out this lift is made in china and they had never delt with this manufactuer before and i was told they will never deal with them again so hear i am without a alignment lift again for over 2 mounths waiting and hearing all kind s of stuff from we are having them made for me to they are getting them from china. finally 3 mounths go by and olso the mechanic that had been working for me for 4 years said he was sick of this and left anyway re get the pullies and pins but no bushing and since then had talked to the owner and was told he was giving me his cell phone and just call him and he was going to sell me another better lift for a discount. i call texas and talk to them and say you guys sent the pullies but no bushings please overnight them. I am told that is not going to happen so i tell the guy just send them and i would call charles to see if he would overnight anyway i call this number many times and never get a answer and leave 2 messages telling him please help me no call no reply so i call 5 days later to see why we have not recieved the very small bushings that should have been like 3 days i am told they have not even sent them the regular shipping yet.

 This is a long story but i am so frustraited by the way i have been missed handled and explained that they have really really hurt my business bad and i am in a corner because i spent the lift money and have a body shop where we do alignments every day and for the first time in 25 years i am subcontracting them to my competition who is not worried about getting my work done he has his own work to deal with.I NEVER WRITE COMPLAINTS I JUST DO NOT HAVE THE TIME AND I GIVE EVERY ONE A CHANCE TO MAKE THINGS WRITE BUT THIS PLACE IS REALLY A BAD PLACE TO DO ANY KIND OF BUSINESS WITH ONCE THEY HAVE YOUR MONEY THEY JUST DO NOT CARE. EVERY TIME I CALLED THEY HAD AN EXCUSE OR A PERSONAL PROBEM WITH SOME DROPPED THE BALL OR DID NOT COME TO WORK I KNOW HOW HARD IT IS TO RUN A BUSINESS AND IT TAKES A LOT BUT I WOULD NEVER TREAT A CUSTOMER LIKE THIS EVER. I WANT TO BRING A CLASS ACTION LAW SUITE TO THIS COMPANY IF ANY ONE ELSE HAS HAD PROBLEMS PLEASE DO A RIPPOFF REPORT SO WE CAN CONTACT YOU  DO NOT LET THEM SHUT YOUR SHOP DOWN WITH FALSE PROMISES