American Brake And Muffler takes advantage of single women with kids fixes 1 thing but breaks another faulty warranty Gary Indiana

you call someone ignorant because they couldn't spell "mechanic" when you butchered the spelling of "swerve". When you live in glass houses...

Come on Remell, don't insult someones ability to spell just because they don't agree with you. And it is interesting that all of your problem occurred after driving it on a highway notorious for icing over every winter more so during the first snowfall. But I am only responding to one point, though. We lift vehicle's by the front only when repairing front suspension. See, when repairing the front end of a vehicle, one wants to leave the rear of the vehicle stationary so that it is more stable. To do this, we have a lift that the vehicle is driven onto. The vehicle is then lifted while the wheels are still fixed to the ramps. Once the vehicle is lifted, a rolling bridge is maneuvered under the front wheels and that is what actually lifts the front of the car off of the ramps. We are, in fact, lifting half of the car. Please don't make assumptions in how I do my job, as I would never presume to tell you or any other mill employee how the equipment that you use in the scope of your day is utilized. By the way, all of my brake and suspension lifts are blue.

And also Pete, you say that the rear end of my car was NEVER raised off the ground? Then how did you do the FRONT end work? YOU raised the WHOLE car!!! Not HALF of it.

First off, you must not be that intelligent either if you can't even spell mechanic! And the rear does have something to do with the front when the whole car was raised off the ground with the yellow paint marks to prove and the trail arms bent in the exact place where the car would be lifted (pictures to prove). My car was also looked at by a GOOD, HONEST, and EXPERIENCED mechanic who gave me a written statement stating that the ONLY way those trailing arms could be bent is by the car being towed (which American is the ONLY place who EVER towed my car) or from it being improperly raised. So you choose! Either way, American is the ONLY company I ever dealt with. And from speaking to many people at work, they too have been victims of their scams, they just haven't had the time to expose the truth. But I am. And yes, they gave me money back after they argued me down and I showed them the receipt. I am all about equal rights and I would NEVER try to get extra money from anyone when I know that I am driving a car that does need work. Money is not a problem for me. I work at the mill and make GOOD money. It's nothing. But don't ever try to make it seem like you guys aren't taking advantage of WOMEN especially, because you think we don't know anything. And FYI, all of this work was done before the snow. That's when I noticed it driving in the first snow coming from work on Cline Ave. My back end was fish tailing all over the road as a result of American's GREAT work!

First off, you must not be that intelligent either if you can't even spell mechanic! And the rear does have something to do with the front when the whole car was raised off the ground with the yellow paint marks to prove and the trail arms bent in the exact place where the car would be lifted (pictures to prove). My car was also looked at by a GOOD, HONEST, and EXPERIENCED mechanic who gave me a written statement stating that the ONLY way those trailing arms could be bent is by the car being towed (which American is the ONLY place who EVER towed my car) or from it being improperly raised. So you choose! Either way, American is the ONLY company I ever dealt with. And from speaking to many people at work, they too have been victims of their scams, they just haven't had the time to expose the truth. But I am. And yes, they gave me money back after they argued me down and I showed them the receipt. I am all about equal rights and I would NEVER try to get extra money from anyone when I know that I am driving a car that does need work. Money is not a problem for me. I work at the mill and make GOOD money. It's nothing. But don't ever try to make it seem like you guys aren't taking advantage of WOMEN especially, because you think we don't know anything. And FYI, all of this work was done before the snow. That's when I noticed it driving in the first snow coming from work on Cline Ave. My back end was fish tailing all over the road as a result of American's GREAT work!

First off, you must not be that intelligent either if you can't even spell mechanic! And the rear does have something to do with the front when the whole car was raised off the ground with the yellow paint marks to prove and the trail arms bent in the exact place where the car would be lifted (pictures to prove). My car was also looked at by a GOOD, HONEST, and EXPERIENCED mechanic who gave me a written statement stating that the ONLY way those trailing arms could be bent is by the car being towed (which American is the ONLY place who EVER towed my car) or from it being improperly raised. So you choose! Either way, American is the ONLY company I ever dealt with. And from speaking to many people at work, they too have been victims of their scams, they just haven't had the time to expose the truth. But I am. And yes, they gave me money back after they argued me down and I showed them the receipt. I am all about equal rights and I would NEVER try to get extra money from anyone when I know that I am driving a car that does need work. Money is not a problem for me. I work at the mill and make GOOD money. It's nothing. But don't ever try to make it seem like you guys aren't taking advantage of WOMEN especially, because you think we don't know anything. And FYI, all of this work was done before the snow. That's when I noticed it driving in the first snow coming from work on Cline Ave. My back end was fish tailing all over the road as a result of American's GREAT work!

First off, you must not be that intelligent either if you can't even spell mechanic! And the rear does have something to do with the front when the whole car was raised off the ground with the yellow paint marks to prove and the trail arms bent in the exact place where the car would be lifted (pictures to prove). My car was also looked at by a GOOD, HONEST, and EXPERIENCED mechanic who gave me a written statement stating that the ONLY way those trailing arms could be bent is by the car being towed (which American is the ONLY place who EVER towed my car) or from it being improperly raised. So you choose! Either way, American is the ONLY company I ever dealt with. And from speaking to many people at work, they too have been victims of their scams, they just haven't had the time to expose the truth. But I am. And yes, they gave me money back after they argued me down and I showed them the receipt. I am all about equal rights and I would NEVER try to get extra money from anyone when I know that I am driving a car that does need work. Money is not a problem for me. I work at the mill and make GOOD money. It's nothing. But don't ever try to make it seem like you guys aren't taking advantage of WOMEN especially, because you think we don't know anything. And FYI, all of this work was done before the snow. That's when I noticed it driving in the first snow coming from work on Cline Ave. My back end was fish tailing all over the road as a result of American's GREAT work!

I live in the neighborhood by American Brakes and Muffler and have gone there for repairs in the past. Although I have never had any problems out them, I dont want to sound like I am sticking up for them, but it sounds like they did right to Remell. She said they already did the work before and then needed to do it again some months later. When she told them they did it a couble months ago, they gave her money back. What more could they do? And I thought it was interesting that she mentioned that her problems with her rear parts went bad after the first snow. I am not a mekanik, but I know that the parts in the front got nothing to do with the parts on the back. I am only responding cuz I am sick of people always trying to get over on everyone. If American Brakes wasn't honest, they probably would not have given her money back. God Bless.

I cannot believe that I have to defend myself against these false statements. The only thing true is that I did do tie rod repair when the customer brought the vehicle for a camber adjustment.

As the customer stated, my price was substantially lower than other estimates that she received. After inspecting the vehicle, we called her to inform her that the tie rods had some "play" in them and needed to be replaced. She told us to go ahead and replace them. She never told me that she already had the tie rods changed 3 months prior. We could not tell that they were recently replaced because 3 months of driving the car with any parts that are exposed to the road and debris will take away from that "new part look". Imagine driving a car everyday and not washing it for 3 months and you would know what I am talking about. About a week later, she came back to the shop and showed us her original receipt from 3 months prior. When we saw that the parts were under warranty, we immediately refunded her the entire amount. No committee meeting. No excuses. We also apologized for the inconvenience. For that I am having my reputation slandered? Furthermore, the warranty specifically covers the parts only. The labor should have been paid and is specified in bold on the receipt that the warranty covers parts only, not labor. We did not, though. We gave the customer all of her money back and we did it with a smile. What a terrible shop we must run (sarcasm). Even though we don't manufacture these parts, we acted as if we did and gave our customer a full refund. Mind you that the number one cause of premature tie rod wear is adverse road conditions. Not manufacturers defects and not installation problems. You could have a brand new car straight from the dealer, hit a pot hole while exiting the new car dealership, and damage the tie rods.

As a thank you for her entire refund, she decided to try and get me to give her some more money for some other non-related repairs. She is trying to get our company to pay for her rear trailing arms and rear tires. This even though I worked on her front end. How can putting tie rods on the front of the vehicle bend the trailing arms on the rear? The answer is that they can't! Oh yeah, don't forget that the problem occured after the first snow of the season. Could the car have possibly gotten stuck in the snow and been pulled out by a third party? Could that be how the rear end got damaged? We will never know the truth. I do know though that the rear of her vehicle was never raised off of the ground while it was at American Brake and Muffler.

Remell, please take responsibility for your own actions. Don't try and scam our company into fixing un-related items because we did the right thing and refunded your money when our parts failed. Just because I refunded your money quickly, don't let that mislead you into thinking that I am stupid. I am not going to be responsible for all other repairs that the car may need in the future. If refunding your money is not good enough, what should I have done? I mean you said that my warranty is "faulty". Isn't what I did exactly what the definition of a warranty is? The parts were replaced at no additional charge to you.

Sincerely,

Pete, Manager