Complaint Review: American Cash Awards/ Great Lakes Circulation, Inc.
- American Cash Awards/ Great Lakes Circulation, Inc.
P.O. BOX 18321 GOLDEN CO 80402
- Phone: 303-679-9909
- Category: Book & Magazine Publishers
Great Lakes Circulation, Inc,/ American Cash Awards Ripping off the US consumer Golden, Colorado
I purchased a subscription to US Weekly for $74.00 with a $15.00 process and handling charge. I was informed I had to be the homeowner to purchase the magazine, so I completed the order form, using my first name and my boyfriend's last name-not my legal name. I asked the representiative if I could post date the check and was advise yes go ahead. I wrote the check, dated 8/8/08. The representative changed the date to 7/08/08 and submitted the check for deposit on 7/15/08.
I changed my mind about the magazine, and followed the instructions to cancel within 3 days. Which I did on 7/16/08. I received a postcard from ACA Clearinghouse, postmarked 7/28/08 asking for a copy of my check, front and back to be submitted no later than 6 weeks from the original date of sale, which I did.The information was faxed on 8/20/08. It also indicated my order had been canceled.
I have been trying since September 2008 to obtain my refund of $89.00 and when I make contact with the company I am told my refund is the highest priority.
When I try calling the phone numbers, the phone is answered with a recorded message that "they on the other line helping their satified customers and to push 1 to leave a message. If you don't push 1, the phone is automatically disconnected. I have left many messages and no one ever calls back. If I am lucky enough to actually talk to a customer service representative, I am told my refund is the highest priority.
I don't like being ripped off and am thinking of contacting an attorney to discuss this company's practices-letting me purchase a magazine using a false name, illegally changing the date on my check-the change was not initialed indicating I had made the change, no to mention the automatic disconnect of my phone calls.
I have also filled a report with the Michigan BBB, submitted letters to the local televsion networks-problem solver reporters, and am planning on contacing the State of Michigan Attorney General's Office regarding the unscrupulous practices of the this company within the state I live in
This report was posted on Ripoff Report on 01/06/2009 11:52 AM and is a permanent record located here: http://www.ripoffreport.com/reports/american-cash-awards-great-lakes-circulation-inc/nationwide/great-lakes-circulation-inc-american-cash-awards-ripping-off-the-us-consumer-golden-co-408663. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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