• Report: #989998
Complaint Review:

American Dream Limo

  • Submitted: Wed, January 02, 2013
  • Updated: Wed, January 02, 2013

  • Reported By: Jean — Maryland United States of America
American Dream Limo
6314 Gravel Ave Suite G, Alexandria, VA 22310 Alexandria, Virginia United States of America

American Dream Limo Rudeness, Insulting, Poor Service, Left stranded Alexandria, Virginia

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DO NOT USE.  I must tell you as I read these reviews some of the behavior described by the customers would strike me as a bit unbelievable if I had not been a recipient myself.   I used ADL as transportation to and from the airport for my trip to Mexico with my daughter.

I discovered during the early part of my week stay in Mexico that I had made a mistake regarding the date of my return (and hence pickup).  I call ASAP to inform ADL of the change.  In fact, left several messages requesting a return call.  This I never received and become concerned.  Then on the ORIGINAL day of pickup I received a phone call from the driver stating that he was at the airport.  To which I replied "I am still in Mexico and have asked for my pickup date to be changed to SUNDAY morning...Will you be there?"  The reply I received was that he was just the driver and did not know.

When I call later in the afternoon (saturday) I was told that they had NOT received any  messages and that I was to be charged for a 2nd trip if I wanted to be picked up.    Then I was told yes they had one message but it was at 3:30 on Friday and hence less than the 24 hrs required.  I then asked why they would send the driver to the airport if THEY KNEW about my change. I was then told the only reason for the issue was the STUPIDTY of the CUSTOMER. 

MM Absolutely the cream of customer service to call the customer STUPID I always say.  However, I believe Nico called and apologized later and told me that they would be there Sunday and not charge me.

However, when the driver called me at 6:20 am on Sunday (my plane was due to arrive at 6:47 am) and I told him we were just getting to the gate.  He said....we will have to charge you for a delay.  What?  I was not even late at that point.  I attempted to ascertain WHERE he  was located.  To no avail.  His language skills were quite poor.  He hung up on me.  My daughter and I were stranded at the airport.

Oddly enough I am a REPEAT customer.  The first experience was pleasant and I chose to use ADL on a 2nd occassion.    If I had only the first experience, I might have read the comments and thought that the people where crackers.  However, having lived the nightmare of horrendous customer service, downright abuse, and being stranded I can attest that this is a company to be avoided at all costs.

This report was posted on Ripoff Report on 01/02/2013 12:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/american-dream-limo/alexandria-virginia-22310/american-dream-limo-rudeness-insulting-poor-service-left-stranded-alexandria-virginia-989998. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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