American Engine Installations we are going to small claims court in Tennessee. Company conspiracy to defraud 2351 West Northwest Hwy. #1302 Dallas Texas

American Engine Installations (AEI) went out of business October 31, 2008 being unable to survive the economic downturn. AEI has always made its best efforts to provide quality products and services to its customers in a timely manner. Sometimes this was not possible due to supplier issues (AEI utilized over a dozen engine suppliers,) shipping issues, staffing problems, unpredictable workflow, parts availability, or unrealistic customer expectations. With all that said, AEI was not perfect and had its challenges. The engine replacement market is probably the most difficult to insure customer satisfaction within the automotive industry. With there being so many unknowns and variables most general repair shops avoid this line of work. Still, the vast majority of the company's clients were pleased and satisfied with the products and services provided by AEI.

Ripoffreport.com reports as of May 12th, 2009, of nineteen complaints, 3 are duplicates; leaving 16 complaints over a 6-year period, five of those were filed after the company went out of business; or to put it another way, less than three complaints per year. In truth, there were many additional complaints filed with various city BBB's, and with various State Attorney General offices; although, many of these represent the same complaint filed with both agencies.

In total, during the reporting period there may have been about 350 complaints of one kind or another. AEI operated about 45 shops, mostly franchises and about 15 owned by the company. It must also be remembered that not all customer complaints are reasonable, realistic or accurate and that it is not possible to satisfy every issue to everyone's liking. AEI sold or installed about 7,000 engines per year, and during the reporting period about 42,000 engines were sold or installed. Resulting in a complaint percentage of less than 1%; not an unreasonable percentage given the industry and scope of work. Reported complaints were addressed by the company, and a reasonable effort was made to resolve the issue at hand.

Both the Colorado and Texas Attorney General's offices have taken action against AEI. Both cases have been settled; AEI was not convicted of anything and admitted to no wrongdoing. AEI had been a member of the BBB for about ten years, and had always been in good standing (to be so, a company must be reasonable in addressing customer complaints and/or issues.) AEI was dropped by the BBB pending the Attorney General's actions, which were not resolved, before AEI terminated operations.

All AEI warranties have become void as a result of AEI's bankruptcy and closure. A proposal had been made to the Texas Attorney General for the continued support of AEI warranties for the balance of their outstanding terms. This proposal was denied by the Attorney General's office, leaving AEI customers with worthless warranty paperwork. As part of AEI's settlement with the Texas Attorney General, a penalty was paid to the state. These funds were to be made available to AEI customers presenting valid claims against the company. Should you have a claim, some restitution may be available to you through the Texas Attorney General's Dallas office.

i was just curious on what happened with your case, i just want to know what i should expect...i'm still waiting on my arbitration date.

i was just curious on what happened with your case, i just want to know what i should expect...i'm still waiting on my arbitration date.

i was just curious on what happened with your case, i just want to know what i should expect...i'm still waiting on my arbitration date.

i was just curious on what happened with your case, i just want to know what i should expect...i'm still waiting on my arbitration date.

Two developments: The TN Dept of Consumer Affairs received a response to our complaint from marcy Vehon in the AEI Legal Dept telling them that our complaint has been filed in Davidson County Court. (true). Ms. Vehon also reports that Pat Johnson is no longer with the company. ? ?

Meanwhile, our warrent was served on 8/31. We were contacted by Cameron Worley Fordham P.C. asking to continue court case to 10/31. We agreed. Court date 10/31

The bent push rods were not a serious issue, needing an engine replacement. They simply needed to replace the bent rods with new ones and button it back up correctly, would have taken a couple of hours at the most. I'm curious as why the shop would tell you that. Sounds like they were bluffing for some reason.

I noticed you stated that you were going to court on 9/12/2006, I just wanted to know if you received any of your money back. I am going through the same thing with them myself, the same AEI in Madison, TN.

Pls note that a couple of the dates are out of sequence from "cutting and pasting" my report. We picked the car up August 17th. We file the court case August 15th. Sorry for confusion.