• Report: #3447
Complaint Review:

American Express Travel

  • Submitted: Thu, September 28, 2000
  • Updated: Thu, September 28, 2000

  • Reported By:Tempe Arizona
American Express Travel
Nationwide U.S.A.

American Express Travel mistakes and screw ups inexcusable

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I recently booked and went on a Honeymoon to Bali, Indonesia, which I booked through American Express Travel. The litany of mistakes and screw ups is inexcusable.

1) The travel agent booked the international portion of the trip, but did not book the domestic portion (in spite of my request). Subsequently, the fair increased costing me well over $200.

2) When the domestic portion was booked, it was booked returning to the wrong city -- LA, while our international flight departed from SF. The travel agent offered to buy us an addition leg on a discount airline. I had to call United and beg to get the ticket resolved myself.

3) I converted money ahead of time at AMEX. Imagine my surprise when I tried to spend the money in Indonesia, and they told me the money I had was Thai. When I returned, and took the money back to AMEX, they converted it for me at then prevailing rates, plus a fee -- a loss of $50. The refund was supposed to come, but never did.

4) When we arrived in Bali, the tour guide was nowhere to be found. I called the number given, and they had not heard of reservation. After two hours, I convinced them to pick us up and take us to our hotel. It took 24 hrs to get this resolved.

This report was posted on Ripoff Report on 09/28/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/american-express-travel/nationwide/american-express-travel-mistakes-and-screw-ups-inexcusable-3447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on American Express Travel

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?