• Report: #1064206
Complaint Review:

American Independent Companies D/b/a Omni Insurance

  • Submitted: Wed, July 03, 2013
  • Updated: Wed, July 03, 2013

  • Reported By: VeryDissatisfiedCustomer — Georgia
American Independent Companies D/b/a Omni Insurance
Internet USA

American Independent Companies D/b/a Omni Insurance AKA American Independent CompaniesOmni Insurance CLAIM HANDLING / POOR CUSTOMER SERVICE Internet

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I was involved in an accident on June 15th, 2013. The insurance company sent an appraiser to my house on the 19th. On the 20th, I was informed they had deemed the vehicle a total loss and that I would receive a call from the Total Loss Claims Adjuster to determine the replacement cost value of my vehicle. On June 24th, I called the claims agent to verify what steps I needed to take next and to follow up with her since I had not received a call by that Friday (21st) to confirm what I needed to do next. At this point she asked me why I thought my vehicle was a total loss, as I proceeded to inform her that I had spoken with her on Thursday and she had notified me that they deemed it a total loss. She said well I just received the information today so how would I have known the vehicle was a loss? I said I have no idea, just going off what you stated. She then replied, oh ok I do see here now and remember speaking with you on Thursday. She said the claim was input in the system as a LOSS but no values were given. She then stated we could expect a call with figures by Friday the 28th. 

On Saturday, June 29th I received a FEDEX package from the insurance company. Enclosed was a letter requesting original title and keys, along with a power of attorney, affadavit, and a few other items from Aaron Young- adjustor. When I seen all of this I was like, WHAT? So I call the insurance company and am told I will have to leave messages for the adjustor. I leave messages and do not receive call backs within a reasonable amount of time, therefore, I contact them today July 3rd, 2013 and am told I could speak with the adjustors supervisor, Stacy Craig. I made numerous attempts to contact her today and have left messages for her, as well as Aaron. At one point, I contacted Stacy and she answered and replied "You must not realize I have NUMEROUS calls ahead of you and you will just have to hold on!" She then proceeded to place me on hold as I assumed, although I could hear her in the background discussing everything other than work-related material. I was on hold for her for about 15 minutes so I then decided to contact her by means of another phone at the same time. She answered the first ring and said ok may I have your claim number. I gave it to her and said you will have to hold a moment. I was then on hold for another 20 minutes until I said I have had enough!

At this point I am most likely going to be filing a claim with the state of georgia insurance department and will fight this all the way until this company is shut down!

Any thoughts and suggestions wanted!

This report was posted on Ripoff Report on 07/03/2013 01:19 PM and is a permanent record located here: http://www.ripoffreport.com/reports/american-independent-companies-dba-omni-insurance/internet/american-independent-companies-dba-omni-insurance-aka-american-independent-companiesomn-1064206. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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