American Media Partners, Maxtrol ripoff liars horrible customer service scam do not do business with these people Westbrook Maine

I finally received a refund. However, this was not from AMP or whatever they are calling themselves this week. I was able to get my money back from my bank. AMP refused to answer the letter of appeal therefore my bank ruled in my favor.

I used to work in the Customer Service Dept of American Media Partners ( now named Legacy Parenting). I have first hand knowledge of how this company works. The reps are given a base pay of 10.00 p/h plus commission. When I say commission that is the money made off customers that we would convince and I mean convince to keep the product. Knowing that it would not work. Each rep has a quota that they must meet in order to get the highest pay scale they can. This includes extending their guarantee an additional 30 days in hopes they would forget. So if the customer does forget the rep that pretened to care about your situation gets money. Another practice is to befriend the customer and when you have their trust offer them up to half off the product price. The rep is to make it sound like a favor you keep the product, plus you get money back. Yeah some favor. That is the highest paying for the rep. We were in anyway possible make it sound like it is a big pain in the butt to send it back. They wanted it sent back so that it could be tracked hence costing the customer more money. IF it was NOT sent back in a way it could be tracked AMP was NOT responsible if it did not make it back. And that is how they would get the customers that they would let send the product back. If they did receive it but was not sent back so they could track it, who is to say you sent it back within guarantee. If this so called Customer Service Manager does not feel it should have taken that long to be mailed from your house to Wisconsin...refund denied. Or if the customer had proof of the date mailed, it had to be faxed to the company for review. This company pays its reps big bucks to keep your bucks..........BEWARE!!!!!!!

BELOW IS A COPY OF AN EXPLANATION LETTER SENT TO CUSTOMER EXPLAINING OUR WARRANTY IN RELATION TO HIS ACCOUNT.
Hopefully this will fill in the gaps to Mr. Menear's account.
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Tony
HAVERHILL, MA 01835

Subject: Maxtrol - Return Requested

Dear Mr. ,

Please be advised that we have received your request for refund of the original purchase price for the above-captioned product, order# 275674. AMP has established policies and procedures for use in reviewing all product return requests. These policies are consistent with those standard to our industry and do contain a margin for exception review. Fair and consistent application of these policies and procedures ensures that all customers are treated equally and that exceptions, when made, also have specific guidelines to ensure consistency.

We have conducted a full review of the original transaction and your recent correspondence to determine whether an exception is appropriate in this situation. Our records indicate that this product was charged to your credit card on December 15, 2004 and delivered to you on December 22, 2004.

The terms of our warranty provide a full 30 day period during which our customers may try our product and, if dissatisfied, return it for a cancellation of the purchase price less shipping and handling charges. The warranty commences on the day the product is delivered. Our warranty notice, which is enclosed with each product, details the procedure we require customers to follow when returning a product to us for refund.

Your first call to customer service, requesting return of the shipment in question was on April 10, 2005. Our records indicate that a return authorization number was not issued to you during that phone conversation because your request was made outside of the agreed warranty period. Given the fact that your request was made outside the required period, we have determined that a refund is not warranted. Last day of warranty was January 20, 2004.

Thank you.
Sincerely,

Appeals Department
Customer Service
AMP