Complaint Review: American RV - Grand Rapids Select State/Province
- American RV 201 76th St SW Grand Rapids, Select State/Province USA
- Phone: (616) 455-3250
- Web: www.americanrv.com
- Category: RV Repair Centers
American RV Never Again! Grand Rapids Michigan
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I needed my camper repaired and after dropping the unit off and then waiting for over a month the service person, Doug, called me and asked if they had authorization to do the job. AUTHORIZATION!, NOW YOU ASK ME!!!! Then after attempting to straighten that out and having to get my claims adjuster involved for a second time, these dimwits then decided that nothing would be done until I had paid them thousands of dollars up front. Granted I had already been paid for the repair by the insurance company and had the money ready but they waited an additional MONTH! before telling me this!!! I have had nothing but piss poor service from this place. It was the last straw and I picked up the unit, untouched, unrepaired and waiting to see if they were going to attempt to charge me for storage. Luck for them they didn't as I was prepared to do battle over this ridiculous waste of time and effort. If the new owner, from what I am told, the old owners some, wants to run this business into the ground then he sure has one hell of a business model to do it! This place is pathetic! From the time I initially walked into the door until I drove out the gate with my unrepaired camper I was astounded with the stupidity, and lack of customer service. At one point during the long duration of storage at American RV the sales person actually tried to get me to trade in my camper so that I could then go into hock with them for a new one! What an a*****e! I wouldnt recomend this place to anyone!!! You have seriously made it to my s**t list and I will be posting this everywhere!
This report was posted on Ripoff Report on 08/11/2014 03:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/american-rv/grand-rapids-select-stateprovince-49548/american-rv-never-again-grand-rapids-michigan-1168907. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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